Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

UB Associates is seeking a motivated and service-oriented Collections Representative to join our Billing Department. This role supports patients with outstanding account balances and ensures timely collection of past-due payments. The representative will resolve billing concerns with professionalism, empathy, and a commitment to compliance and customer service, offering valuable experience and growth opportunities within healthcare administration.

Responsibilities

Contact patients regarding outstanding balances to arrange payments or establish payment plans
Review overdue accounts and follow up according to company policy
Respond to patient inquiries about balances and payment options with professionalism and empathy
Document all collection activities accurately in the system
Work no-show charge reports and $0 encounters to ensure all services are captured accurately
Collaborate with billing, front office, and clinical teams to resolve patient concerns
Monitor and respond to online reviews, maintaining a positive image for the practice
Maintain accurate records of all communications and account activity
Handle patient information in full compliance with PHI and HIPAA regulations
Follow all established policies, procedures, and confidentiality standards

Requirements

1+ years of experience in medical collections, billing, or patient account services preferred
Strong communication and organizational skills
Calm, professional approach to resolving challenges
Customer service mindset with excellent attention to detail

Skills

Communication skills
Organizational skills
Customer service

Location

In person

Work Type

Full-Time
Onsite

Experience Level

1+ years of experience

Education Level

High school diploma or equivalent required
Associate’s degree in healthcare administration or related field preferred

Salary/Compensations

$17.00/hour + 15% commission on all successfully collected past-due balances

Benefits

Health, dental, and vision insurance
401(k) retirement plan
Life insurance
Paid time off
Paid holidays
Competitive hourly pay plus 15% commission
Comprehensive benefits package including retirement and insurance options
Supportive, team-oriented environment
Opportunities to learn, grow, and advance

About the Company

UB Associates is seeking a motivated and service-oriented Collections Representative to join our Billing Department.
This position also offers valuable experience and growth opportunities within healthcare administration.
If you’re looking for a role where you can make a difference for patients while growing your career, we’d love to meet you. Apply today to join the UB Associates team!

Equal Opportunity

UB Associates is an Equal Employment Opportunity (EEO) employer.