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About the Role

The Channel Production Manager provides leadership and ownership for all operational functions related to providing Title services to customers. This position will be responsible for production operations of a group supporting multiple counties, reporting to the Channel Director, and is accountable for an internal team of up to 30 employees, plus leads offshore production teams.

Responsibilities

• Has full supervisory responsibility for a staff, delegating tasks, managing workflow, and making staffing recommendations.
• Coaches and mentors staff, responsible for performance management.
• Assigns and directs work, monitoring progress and status of assigned work.
• Drives day-to-day operations of a business segment, including onshore and offshore teams, to meet or exceed goals.
• Ensures organizational flexibility through cross-training and reviewing outsourcing volumes with offshore operations.
• Establishes channel goals and objectives to continuously lead, train, coach, and manage employee performance.
• Works closely with internal customers to ensure customer service requests and problem resolution meet expectations.
• Engages in strategic partnerships with clients to enhance customer service agreements, resolve issues, and develop processes for efficiency.
• Strengthens client relationships by working towards solutions and soliciting feedback on team performance.
• Collaborates with the financial organization and Channel Director to improve unit cost performance.
• Analyzes monthly P&L and unit cost data.
• Utilizes financial tools to direct staff and implement operational changes that positively impact financial performance.
• Challenges the team to think outside the box and effect organizational change.

Requirements

• Manages a team of subordinate managers and support staff.
• Manages a large offshore team.
• Cultivates business relationships with senior leaders to provide input on strategic business initiatives.
• Drives problem-solving activities and makes informed decisions to ensure the business segment produces high-quality product at low cost and meets agreed-upon cycle time service levels.
• Works independently and makes sound business decisions with minimal supervision.
• Requires 6+ years of directly related experience.
• Requires 5+ years of management and leadership experience.
• Title insurance experience required.

Skills

• Excellent written, verbal, and organizational skills.
• Ability to present concepts and ideas.
• Effectively recognizes, analyzes, and advises on complex production processes.
• Builds relationships and strong team member capabilities.
• Ability to work effectively with all organizational levels, including onshore and offshore teams.
• Strong attention to detail.
• Ability to establish goals/priorities and meet deadlines.
• Superior analytical and product management skills.
• Thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Advanced skills in applying Microsoft Office tools (Excel, PowerPoint) to problem-solving.

Location

• Remote

Work Type

• Full-time

Experience Level

• 6+ years of directly related experience
• 5+ years of management and leadership experience

Education Level

• Bachelor's degree or equivalent work experience

Salary/Compensations

• $85,000.00 - $113,300.00 Annually

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO/paid sick leave
• Employee stock purchase plan

About the Company

• First American's GO Title division provides global title and escrow production support across all channels within First American Title.
• Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people.
• They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.
• Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.
• We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.
• First American will always strive to be a great place to work, for all.
• For more information, please visit www.careers.firstam.com.

Equal Opportunity

• By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it!
• Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success.
• We are proud to foster an authentic and inclusive workplace For All.
• You are free and encouraged to bring your entire, unique self to work.
• First American is an equal opportunity employer in every sense of the term.
• First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
• First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer.
• First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.