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About the Role
This role supports stakeholders of specific system applications by handling user inquiries, issues, and enhancements. The incumbent will possess a deep understanding of supported applications, user interaction, and integrated systems to analyze issues and determine solutions. This involves working with stakeholders to identify solutions such as training, process changes, or business rule modifications, and tracing business requirements through to test plans to reduce issue resolution time and identify anomalies. The role also involves mentoring junior resources using functional and organizational knowledge.
Responsibilities
- Work with customers, Application Developers, and other team members to capture capability needs and drive quality business solutions.
- Create and maintain deliverables such as business vision, requirements, personalization to different clients, and user interface design.
- Participate in the full project life cycle by actively participating on project teams based upon experience and need.
- Support various aspects of requirements testing (e.g. testing plan, testing scenarios, testing scheduled, testing outcomes, user task analysis, documentation, defect management, results analysis) to ensure minimal production defects are realized.
- Ensure compliance for required standards (e.g. SOC 2) and obtainment of all necessary approvals throughout the project lifecycle.
- Run system reports and/or create ad-hoc reports, pulling data from various sources.
- Analyze reports to ensure system performance and/or results.
- Effectively communicate with team members, customers, partners, and management by reporting project status, enabling vendor solutions, and providing accurate and concise documentation.
- Other duties as assigned.
Requirements
- High School Diploma/GED
- 3 - 5 years in a relevant operational area (e.g. customer service, claims, enrollment and billing, etc.)
- 1 - 3 years of technical application experience
Skills
- Leadership
- Process Improvement
- Analytical Skills
- Problem-Solving
- Communication Skills
- Presentation Delivery
- Customer Service
- Strategic Thinking
Location
- Office-Based
Work Type
- Office-Based
Experience Level
- 3 - 5 years in a relevant operational area
- 1 - 3 years of technical application experience
- 1 - 3 years in the Health Insurance Industry
- 1 - 3 years in the Healthcare Industry
- 1 - 3 years in Lean/Six Sigma
Education Level
- High School Diploma/GED
- Bachelor's Degree in Information Systems or Business Administration/Management
Salary/Compensations
- $58,100.00 - $90,000.00
About the Company
- Highmark Inc.
Equal Opportunity
- Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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- For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
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