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About the Role

This role is responsible for providing excellent customer service, building vendor relationships, and collaborating with the Merchandising Service team. While direct customer interaction may not be the primary focus, engaging with customers to understand their needs and assist them is expected when opportunities arise.

Responsibilities

• Provide SMART customer service through daily execution of Lowe's customer service policies, procedures, and programs.
• Build relationships with vendors by providing direction and ensuring merchandise resets are completed according to Lowe’s specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs.
• Understand customer needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listen to and respond knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
• Communicate information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information.
• Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
• Identify damaged or missing signage, displays, collateral and order replacements.
• Update/validate wayfinding and product location signage and digital maintenance of this information.
• Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain a high level of communication and partnership with MSM and red vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
• Adjust fixtures, rotate stock, display products and support materials using power equipment per service expectations and processes.
• Review, complete, and enter completion details for all assigned service and maintenance tasks.
• Ensure all displays are safe and in working order and repaired/replaced as needed.
• Repair/seal damaged packaging and boxes.
• Remove trash, move cardboard boxes to the bailer and move plastic wrap and other debris to the compactor.
• Replace light bulbs and alert appropriate contacts for additional maintenance issues.
• Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
• Ensure compliance with housekeeping standards and programs to maintain cleanliness and organization.
• Maintain a safe and secure work environment.
• Adhere to all safety requirements relevant to job duties.
• Operate store equipment as needed.
• Perform other duties as assigned.

Requirements

• 6 Months Live nursery experience or General Merchandising experience

Skills

• Customer service
• Merchandising
• Communication
• Problem-solving
• Operating store equipment

Work Type

• Full-time
• Part-time

Education Level

• High school diploma or GED

Salary/Compensations

• $17.50 - $19.60 per hour

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program
• Education support programs
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Annual bonuses
• Employee Stock Purchase Plan
• Deferred compensation plan
• Grant awards

About the Company

• Lowe’s Companies, Inc. is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion.
• Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers.
• Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.

Equal Opportunity

• Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.