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About the Role

The Team Member is the core of the Caribou experience, responsible for creating day-making experiences by delivering unparalleled guest service, making world-class hand-crafted beverages, and embodying the Purpose and Values of Caribou in every interaction.

Responsibilities

• Provides incredible Guest Service by developing personal ongoing relationships with guests.
• Practices active listening and connection.
• Anticipates guest needs and proactively solves guest opportunities by demonstrating product knowledge and hospitality.
• Makes enthusiastic and knowledgeable recommendations to delight guests.
• Creates day making experiences that spark a chain reaction of GOOD.
• Hand-crafts beverages to order per Caribou standard operating procedures.
• Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures.
• Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities.
• Takes guest orders & manages cash drawer and follows all cash handling policies and procedures.
• Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards.
• Actively thinks and acts upon what the team and guest will need in the future.
• Differentiates between problems that can be solved directly and when to ask for leader support.
• Understands that the team is managing multiple priorities and willingly takes direction from leaders.
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Brings joy to the opportunity to interact with others and make fun happen.
• Relishes the opportunity to be helpful to others – both to team members and guests.
• Has a learner’s mentality and has a desire to get better and do things correctly and effectively.
• Shows up in every situation looking to do the right thing, serve with love and make the biggest difference.
• Takes ownership for and is eager to make a positive impact on others.
• Shows up ready and willing to be a reliable team player and support one another.
• Is resilient under pressure and is willing to ask for help.

Requirements

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 16 years of age.
• Restaurant, retail, or guest service experience is preferred.
• Ability to lift up to 50 pounds.
• Ability to stand for 4 to 8 hours.

Skills

• Product knowledge
• Hospitality
• Cash handling
• Cleanliness
• Sanitization
• Organization
• Active listening
• Communication

Location

• New Berlin, Wisconsin

Work Type

• Full-time
• Part-time

Experience Level

• Entry Level

About the Company

• At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD!
• Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS!
• If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!
• Apply today and be part of the ‘Bou Crew!

Equal Opportunity

• Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws.
• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
• If you have a disability or special need that requires accommodation, please let us know.
• Caribou Coffee Company, Inc. and its subsidiaries (“Company”) are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.