Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Public Sector Lockbox business is a multi-shift, 363 days-per-year operational unit that provides a variety of services to government clients to assist them in managing their receivables and sensitive documents. The core function of this business in Getzville is Data Entry. A successful candidate must be able to work weekends/holidays, additional hours as required and successfully complete the government-required background check.

Responsibilities

Meet or exceed quality and productivity standards in all data entry functions, including auditing.
Demonstrate high level of focus and attention to detail to ensure strong quality and minimize rework.
Adapt positively to changes in deadlines and daily work assignments.
Escalate observed issues timely and appropriately.
Proactively identify opportunities for process improvements to increase productivity and efficiency.
Professionally interact and collaborate with team members, peers, and managers across shifts to meet client timelines and quality requirements.
Assist with staff education as needed.
Operate within a highly regulated, high-security environment, adhering to all departmental and corporate policies, procedures, dress code, client requirements, and compliance guidelines.
Accept feedback constructively.
Actively engage in cross-site, cross-shift committees and initiatives.
Actively contribute to a positive team environment and culture.
Embrace change and support business directives.
Treat everyone with dignity and respect.
Adhere to Citi Values and Code of Conduct.
Support the business with other duties as needed.
Provide transactional processing support for respective product.
Perform data entry and auditing of client products.
Participate in activities related to compliance with procedures and controls.
Perform multiple transactions of moderate complexity to achieve operating efficiency and high productivity.
Provide backup coverage for team members and assist as needed.
Be a productive member of a team environment.
Adhere to all departmental guidelines and policies.

Requirements

Demonstrated history of strong interpersonal skills and positive peer engagement in a diverse environment.
Ability to work in a fast-paced, team-oriented operation with strict deadlines and service levels.
Flexibility and adaptability to multi-task and prioritize in a high-paced processing environment with strict deadlines and service levels.
Demonstrated history of working well within a team environment, requiring respectful communication and teamwork.
General PC Proficiency, including MS Office and Lockbox Applications.
Public Sector Lockbox operations experience preferred.
Excellent written and verbal communication skills.
Self-motivated with strong time management skills.
Highly motivated and execution-driven.
Ability to work a flexible schedule to accommodate weekends/holidays and additional hours.
Prior Lockbox, payment processing, banking experience, or operations experience preferred.
Strong data entry skills.
Manual dexterity required, as all tasks are repetitive.
U.S. Citizenship or Permanent Residency (green card) is a prerequisite.
Must be able to speak, write, and understand English.
Must pass an extensive background check including criminal, credit, and drug (renewed every 5 years).
Successful candidate must be able to successfully complete the Background and Treasury File process.
High school diploma or equivalent required.
Basic MS Office skills.
Must be able to meet data entry productivity and quality goals.
Must have strong attention to detail and solid organizational skills.
Ability to work independently while also being a team member.
Ability to respond under pressure and multi-task.
Ability to work overtime and flexible work hours based upon business needs.
Excellent attendance required.
Must include one weekend night.

Skills

Interpersonal skills
Attention to detail
Communication skills (verbal and written)
Computer/Technical Literacy
Flexibility/Adaptability
Multicultural Sensitivity/Awareness
Teamwork
Interpersonal Abilities
Problem-Solving/Reasoning
Leadership Skills
Hard-Working/Work Ethic
Motivation/Passion
Positive Attitude/Energy
Professionalism
Self-Confident
Self-Motivated
Willingness to Learn
MS Office
Lockbox Applications
Data entry

Location

Getzville New York United States

Work Type

Full time
Multi-shift

Experience Level

Cash and Trade Processing Representative 2

Education Level

High School diploma or GED required
High school diploma or equivalent required

Salary/Compensations

$37,440.00 - $44,320.00

Benefits

Discretionary and formulaic incentive and retention awards
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

About the Company

The Public Sector Lockbox provides a variety of services to government clients assisting them in managing their receivables and documents.
It is a 24/7 operational unit located in Buffalo, NY.
Citi is an equal opportunity employer.

Equal Opportunity

Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.