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About the Role

As a Customer Success Associate, you will build upon foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements. In this role on the CT Corporate Staffing Team, you will be working with a wide range of professional customers seeking support for private agreements.

Responsibilities

Proactively support the onboarding process for new customers.
Address and resolve a broader range of customer inquiries and issues.
Assist with customer renewals and upselling opportunities.
Monitor and analyze customer performance and engagement data.
Provide intermediate-level training and guidance to customers.
Ensure implementation schedules, targets, and budgets are met.
Collaborate with internal teams on customer feedback to improve products/services.
Document detailed customer interactions and updates in CRM.
Identify potential areas for service/product improvement based on customer feedback.
Maintain and enhance strong client relationships.

Requirements

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Skills

Enhanced Communication: Improved verbal and written communication capabilities.
Intermediate Problem-Solving: Ability to tackle a wider range of issues.
Analytical Skills: Basic analytical skills to track and interpret customer data.
Technical-Technical Proficiency: Stronger understanding of products/services.
Advanced CRM: More proficient use of CRM tools for streamlined customer management.
Customer Focus: Deepened empathy and focus on customer needs.
Collaboration: Enhanced team collaboration and coordination.
Feedback Implementation: Ability to implement customer feedback effectively.

Salary/Compensations

$41,100.00 - $68,900.00 USD

Benefits

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave