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About the Role

At PNC, we are seeking a dynamic and visionary executive to lead the design, development, and execution of immersive, client-centric retail environments. This role sits at the intersection of marketing design, technology, real estate, security, and hospitality, serving as a key liaison across functions to bring cohesive, high-impact experiences to life. The ideal candidate is a hands-on creative leader with strong program management expertise who can seamlessly move from concept development to execution while navigating the operational realities of large, matrixed organizations. This individual will play a critical role in shaping how customers experience our physical retail spaces, ensuring each environment is both visually compelling and strategically aligned with the brand. You must thrive in complexity, embrace adversity, and navigate a wide range of evolving challenges while keeping pace with the accelerating demands of the retail business. Success in this role is defined by the ability to lead through change - bringing clarity, resilience, and momentum - while actively engaging and carrying the strategy forward.

Responsibilities

Own and execute the end-to-end branch experience strategy and multi-year design roadmap.
Lead program management of branch design, from prototype through scaled rollout.
Establish and enforce design standards, toolkits, and governance controls.
Serve as the cross-functional integrator across Marketing, Tech, Realty, Hospitality, Security, and Analytics.
Translate brand, customer insights, and business goals into cohesive physical + digital experiences.
Optimize customer journey, traffic flow, and in-branch engagement through test-and-learn approaches.
Embed hospitality-driven service models and ambiance into physical environments.
Support capital planning and portfolio strategy, including board-level visioning.
Drive continuous improvement across new builds, renovations, and evolving branch formats.
Leads the strategy development of multi-channel integrated engagement programs to drive engagement, loyalty and share of wallet growth.
Work with marketing, security, reality, technology, and external vendors to deliver a program view.
Maintain the standards and build controls to ensure those standards are achieved.
Gain alignment across markets and other lines of business to drive change.
Perform complex, specialized and multi-phased initiatives related to Retail Physical Distribution business objectives.
Develop strategic relationships with key leaders, major service partners, or vendors.
Identify and address staff training and development needs in order to optimize employee development and engagement.
Ensure consistent alignment between company-wide brand and marketing strategies.
Establish vision and strategy and lead teams to achieve desired outcomes across multiple customer segments and/or business lines.
Direct and lead multi-functional teams and remove barriers to deliver desired outcomes.
Foster, develop and ensure high-performing strategic relationships, third parties and/or internal business partners to achieve results.
Manage teams' delivery of business, risk, financial and process commitments.
Oversee the teams' use of customer analytics and insights to positively impact customer interactions and business outcomes.

Requirements

University/college degree required.
Industry-relevant experience typically 8+ years.
At least 5 years of prior management experience required.
Proven leadership experience with a moderate to large scope of responsibility required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Skills

Channels Marketing
Client Management
Competitive Advantages
Credit Assessment
New Business Development
Outside Sales
Results-Oriented
Solutions Selling
Strategic Planning Partnerships
Business Acumen
Business Analytics
Business Case Justification
Business Markets
Decision Making and Critical Thinking
Effective Communications
Innovation
Managing Multiple Priorities
Retail Store Design
Creative Leadership
Program Management Expertise
Retail Acumen
Hospitality Mindset
Cross-Functional Influence
Digital Integration
Standards & Governance
Strategic Thinking
Communication & Storytelling
Adaptability

Location

In-office

Work Type

Full-time

Experience Level

8+ years industry-relevant experience
5+ years management experience
Proven leadership experience with moderate to large scope of responsibility

Education Level

Bachelors
Masters degree, PhD, or certifications desirable

Salary/Compensations

Base Salary: $123,200.00 – $274,560.00
Incentive eligible with payment based upon company, business and/or individual performance.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match, pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level and years of service

About the Company

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Equal Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.