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About the Role

This role is responsible for achieving sales, service, and operational goals for the Banking Center, aligning with strategic guidelines. The individual will assume responsibility for the branch in the Banking Center Manager's absence, working with clients and prospects to increase market share and deepen client relationships. They will coach staff on cross-selling products and services, maintain product knowledge, and assist with operational tasks to meet audit requirements. The colleague will develop partnerships with business segments through collaboration and communication, with the ability to supervise and coach others.

Responsibilities

Assists Banking Center Manager with achievement of banking center sales, customer service, P&L management, operations, and employee development.
Assumes responsibility for the banking center in the Manager’s absence and always ensures exceptional client experience.
Achieves/exceeds individual sales, service & operations targets.
Responds to customers' needs by processing routine banking transactions accurately; prepare and compile client application/information to open accounts.
Builds COI’s by networking and prospecting to propagate the Webster brand and create value.
Successfully uses lead management tools and resources to document activities, e.g., Salesforce.
Supports segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support Banking Center’s growth and profitability objectives.
Assists with the completion of required audits and operational standards.
Ensures compliance with Federal and State laws as well as bank policies and procedures.
Meets/exceeds branch evaluation requirements.
Provides mentorship and guidance to colleagues to adhere to sales and service process by demonstrating leadership skills and modeling the way.

Requirements

3-4 years customer sales/service experience with 1-2 years supervisory experience.
Demonstrated success in leading, coaching, and motivating required.

Skills

Working knowledge of all products and services.
Keeps current with all systems used for branch transaction processing.
Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
Ability to work a flexible and/or rotating schedule.
May be required to work Saturdays, Sundays and extended hours.
Travel may be required to alternate Banking Centers.

Location

Onsite

Work Type

Full-time

Experience Level

3-4 years customer sales/service experience
1-2 years supervisory experience

Education Level

H.S. Diploma or General Education Degree (GED) required
College preferred

About the Company

Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals.
As a leading commercial bank, we remain passionate about serving our clients and supporting our communities.
Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Equal Opportunity

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.