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About the Role

In this role, you’ll be the first point of contact for employees needing tech help — from troubleshooting hardware and software to setting up new equipment and ensuring our team can work efficiently. You’ll provide reliable, consistent, and professional support that ensures our systems run smoothly and securely.

Responsibilities

• Respond promptly to IT support requests via phone, email, or in person
• Follow established Standard Operating Procedures (SOPs) for troubleshooting and documentation
• Record all issues, actions, and resolutions accurately in the IT ticketing system
• Install, set up, test, and configure new and existing workstations, printers, hardware, equipment, and software
• Perform hardware and software updates and upgrades as required
• Set up and configure workstations, equipment, and software
• Maintain and update inventory records for all IT assets
• Assist in onboarding new employees with proper technology setup and training
• Maintain security and compliance in all IT support activities
• Occasionally travel to remote offices to install or configure technology
• On-call and after-hours work may be required to meet the needs of this position

Requirements

• 2+ years of customer service experience
• Strong organizational skills and commitment to accuracy
• Must be able to communicate effectively with a wide variety of non-technical users
• Proficiency with Windows 11 and Microsoft Office 365 (Outlook, OneDrive, SharePoint, Teams)
• Ability to troubleshoot hardware, software, printer, and network issues
• Skilled at documenting processes and maintaining clear records
• Bachelor’s degree or equivalent experience
• 2 years of relevant technical experience
• Familiarity with ITIL or similar best practices
• Experience with ZenDesk, Pulseway, and multi-location IT support
• Knowledge of iOS and Android

Skills

• Troubleshooting hardware
• Troubleshooting software
• Troubleshooting printer issues
• Troubleshooting network issues
• Windows 11
• Microsoft Office 365
• Outlook
• OneDrive
• SharePoint
• Teams
• Documentation
• IT asset inventory
• Technology setup
• Technology training
• IT security
• IT compliance
• ITIL
• ZenDesk
• Pulseway
• iOS
• Android

Location

• Austin TX

Work Type

• On-site

Experience Level

• Entry Level
• 2+ years

Education Level

• Bachelor's degree or equivalent experience

Salary/Compensations

• $53,000 - $62,000

Benefits

• Medical
• Dental
• Vision
• HSA
• Life Insurance
• Disability Coverage
• Pet Insurance
• 401(k)
• Employee Assistance Program (EAP)
• UHC Rewards
• Rally Health
• One Pass Select
• Paid professional development
• Leadership training
• Relocation opportunities nationwide
• 80 hours of PTO
• 6 paid holidays
• Volunteer Paid Time Off (VPTO)

About the Company

• For more information, please visit DaBella.us