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About the Role

Remedy Edge is seeking a SVP, Client Service Director to lead by inspiring trust, walking the talk with a strategic perspective, and fostering a learning journey for teams. This role is crucial for driving client relationships, agency development, and ensuring high-quality deliverables.

Responsibilities

• Lead by inspiring trust through courageous in the moment conversations
• Walk the talk and have a strategic perspective both internally and externally
• Be department agnostic and generous to hear new ideas no matter where they come from
• Build and facilitate a journey of learning for our teams focused on tapping into their curiosity and creating a clear career path of growth
• Ensure that every client has an account contact and that each client feels your presence and oversight of the account
• Act as primary agency Ambassador in managing ad hoc issues and opportunities
• Maintain “guru” status with clients and engaged for key strategic meetings
• Be known and respected among client teams
• Lead for onboarding of all new clients, regardless of level
• Solution oriented approach that creates calm and rallies teams
• Actively seek and close large, strategic new business opportunities; convert new business into agency revenue
• Play active role in defining, clarifying, and evolving agency short- and long-term “Go-to-Market” strategy and suite of offerings
• Be a developer and attracter of key agency talent and primary grower of talent from within
• Annually deliver course relating to leadership, client management or business communications for the benefit of more junior colleagues
• Author periodic articles or POVs worthy of publication internally and with clients
• Manage multiple account teams with flawless client retention
• Accountable for all agency teams maintaining high quality deliverables
• Ensure teams consistently follow established processes/guidelines for executing agency offerings
• Serve as a mentor to account group taking initiative to develop trainings
• Ensure all levels of the organization understands the client dynamics at play and is involved to ensure client love and retention
• Key conduit to strategic team with a mindset of always show the client more – talent, work, thinking
• Keep President abreast of all issues/opportunities arise to ensure all are on the page
• Partner across so that all can learn from the dialogue
• Responsible for evangelizing Agency’s evolving service offerings, processes, and best practices to all staff and clients
• Establish agency-wide example of interdepartmental partnership and collaboration through BRAND MOVEMENTS document development
• Demonstrate strong work ethic, delegates instead of dumps, provides real-time feedback and recognition, celebrates success, excellent active listening skills, makes decisions for betterment of all, maintains optimistic outlook in all situations
• Works with cross agency leadership to ensure all accounts are staffed appropriately to meet client/project needs
• Act as “Champion” for all direct reports/team members and takes full responsibility for helping advance them toward promotion
• Navigate challenging client situations while keeping the team calm and motivated
• Continually demonstrate expertise in all aspects of strategy
• Establish agency-wide example of ability to deliver solutions for clients
• Ultimate owner of groups yearly goals to Omnicom and achievement of those goals from a revenue perspective always keeping margin in mind
• Final responsibility for year-over-year account growth in alignment with established growth targets
• Active participant in new business planning, agency capability expansions, resourcing decisions, and financial discussions
• Champion for all internal financial processes and for teams being vigilant about project budgets and agency fees
• Evaluate needs for freelance resources, monitoring department utilization and budgeted hours
• Maintain overall accountability for on time and on budget delivery of work

Requirements

• Possess superior communication skills across the board
• Maintain strong, professional presence that immediately puts clients at ease and wins their confidence
• Expert presentation skill to a few key individuals or to a large client team
• Communicate complicated ideas in a manner everyone can understand
• Continue to build on our adoption of the philosophy of the Service-Profit Chain, correlating highly engaged employees create rewarding environments
• Manage up and vertically to ensure seamless pull-through
• Works with cross agency leadership to ensure all accounts are staffed appropriately to meet client/project needs
• Seen by clients and colleagues as experienced multiple therapeutic areas
• Think: Need, Hours, Resources
• Always comes with a solution

Skills

• Account Management
• Client Service
• Strategic Perspective
• Leadership
• Communication Skills
• Presentation Skills
• Team Management
• New Business Development
• Financial Management
• Problem Solving
• Mentorship
• Interpersonal Skills
• Industry Knowledge
• Therapeutic Expertise

Location

• NYC headquarters
• Remote
• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• SVP

Salary/Compensations

• $220,000 - $285,000

About the Company

• Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact.
• Grounded in deep insight into behavior, channels, and culture, we create work that doesn’t just inform—but activates.
• Work that accelerates decisions, advances care, and drives meaningful change for the brands and patients who can’t afford to wait.
• Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences.
• We believe the best ideas emerge when everyone is heard—and when the work reflects the real world it’s meant to change.
• By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health’s hardest problems with greater clarity and humanity.
• At Remedy Edge, we design work around people, not the other way around.
• Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients.
• With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge.

Equal Opportunity

• It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.