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About the Role

The Physician Scheduler coordinates operational support services, providing essential assistance to Physician Advisors, clients, and the management team. This role supports daily office needs and general administrative activities with efficiency and effectiveness.

Responsibilities

• Schedule peer-to-peer (concurrent denial) calls with medical insurance payers and Physician Advisors
• Update payer contact activity and scheduling status within the Physician Advisory Portal
• Maintain client, Physician Advisor, and contact records across internal systems
• Coordinate communication between Physician Advisors, payers, and clients via phone, email, and virtual meetings
• Support the onboarding of new Physician Advisors, including documentation, equipment coordination, training logistics, and follow-up
• Assist with the development and documentation of standardized processes and procedures
• Provide operational support to remote Physician Advisors, including EMR access setup, maintenance, and troubleshooting
• Serve as a point of contact for internal and external stakeholders, supporting data collection, reporting, and special projects
• Present updates and information during team meetings as needed
• Manage incoming calls, correspondence, mail, and other administrative communications
• Process and resolve returned or undeliverable mail within client systems
• Coordinate calendar management and expense reporting for Physician Advisory leadership
• Other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Requirements

• High school diploma or equivalent required
• 1-2 years of administrative experience required
• 1-2 years of medical terminology knowledge required
• Knowledge of healthcare administration a plus
• Knowledge of Electronic Medical Record (EMR) systems is a plus
• Proficiency in Microsoft Office Suite
• Adept at using standard computer hardware, email, and internet resources
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required
• Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes

Skills

• Medical terminology
• Healthcare administration
• Electronic Medical Record (EMR) systems
• Microsoft Office Suite
• Computer hardware
• Email
• Internet resources
• Interpersonal skills
• Communication
• Problem solving
• Creative skills
• Judgment
• Decision making
• Integrity
• Dependability
• Urgency
• Results oriented
• Written communication
• Verbal communication

Experience Level

• 1-2 years of administrative experience
• 1-2 years of medical terminology knowledge

Education Level

• High school diploma or equivalent

About the Company

• Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

Equal Opportunity

• Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.