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About the Role

MCR's standard is to provide clean, friendly, well-organized, and safe hotels for guests, focusing on Happy Guests, Spotless Cleanliness, Product Consistency & Quality, and Teamwork.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible to ensure they feel properly welcomed.
• Contribute to great guest satisfaction scores through teamwork.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all hotel facility features and amenities.
• Be aware of and support all groups and events at the hotel.
• Understand relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed.
• Greet every guest happily with a smile, by name if possible, while cleaning.
• Complete all operational checklists accurately and at designated times.
• Ensure handover reports are accurate and on time for effective communication.
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, with a nametag and smiling at all times.
• Communicate clearly, honestly, and professionally with Team Members.
• Exhibit a 'Can Do' attitude, willing to stretch beyond traditional role to meet business and guest needs.
• Collaborate with all Team Members to create a welcoming environment for guests and a positive workplace.
• Complete all hotel audit-related reports and send them out by the designated time.
• Follow overnight security measures to ensure a safe environment.
• Receive and note all incoming mail as required per the daily shift checklist.

Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time.
• Never work while off the clock.
• Clock in/out for breaks at the designated time.
• Provide sufficient notice when calling out for a scheduled shift.
• Regularly required to stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Regularly required to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
• Regularly required to bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
• Regularly required to inspect and visually observe details at close range and from long range.
• Read, write, understand and communicate with others effectively using the English language.

Skills

• Guest Relations
• Name Use
• Guest Satisfaction
• Recovery
• Hotel Knowledge
• Events Awareness
• Technology Understanding
• Phone Etiquette
• Cleaning
• Teamwork
• Communication
• Can Do Attitude
• Collaboration
• Audit Management
• Security Measures
• Mail Handling
• Listening
• Conflict Resolution
• Hospitality
• Guest Service

Location

• Austin Domain TX

Work Type

• Full-time
• Varied schedule including evenings, nights, weekends, and holidays

Experience Level

• Preferred experience in a hospitality, service, consumer-facing franchise or related field

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

About the Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.