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About the Role

The Community Store Shift Supervisor assists the Store Manager and Assistant Manager in the daily operations of the retail store. This role involves working on the floor with team members, coaching, supporting, and processing donations. The Shift Supervisor acts as the Manager in their absence.

Responsibilities

• Ensure 100% donor satisfaction and World Class customer service expectations are met.
• Model the Customer Care Cycle (I Care) consistently and mentor the team.
• Monitor and manage the flow of donations according to standard procedures and business models.
• Assist the Manager or Assistant Manager in daily store operations.
• Assist Manager in staff scheduling and preparing time and attendance reports.
• Train, develop, and supervise team members.
• Monitor team member behavior and activity, and assist with managing performance.
• Assist the Community Store Manager in complying with organizational image, security, and safety practices.
• Ensure Safety standards are maintained through training, inspections, reports, and observation.
• Ensure statistical counts are completed accurately and timely.
• Complete cash register readings, cash reports, daily deposits, paid outs, and WESA reports.
• Stay current on product knowledge, industry trends, and competitive pricing.
• Support the Goodwill mission through assessments, training, and community partnerships.
• Perform other assigned duties and managerial responsibilities.
• Assess and assign employees to work positions based on business needs.
• Ensure the delivery of world-class customer service to all customers.
• Refer decisions above their authority level to the Community Store Manager.

Requirements

• Satisfactory criminal reference check - vulnerable persons check.
• Valid driver's license and vehicle insurance.

Skills

• Effective leadership characteristics: humility, empathy, courage.
• Exceptional listening skills.
• High emotional intelligence.
• Enthusiasm for working with people and teams.
• Flexibility to work various times, including days, evenings, and weekends.
• Communication in a diverse environment (written, verbal).
• Customer service skills (customers, internal customers, donors).
• Team building.
• Computer literacy (word, excel, email).
• Health and safety knowledge.
• Loss prevention knowledge.
• Listening, understanding, and responding.
• Change management.
• Coaching and developing people.
• Ability to hold people accountable.
• Concern for order and quality.
• Impact and influence.
• Health and safety experience an asset.

Location

• Southwestern Ontario

Work Type

• Full-Time

Experience Level

• 1-2 years of experience supervising people and processes simultaneously.

Education Level

• Post-secondary education an asset.

Salary/Compensations

• $41,000- $46,000 Annually

Benefits

• Dental/health benefits available for full-time and some part-time positions.
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.
• Equitable access to skills training & coaching, scholarships, and educational credentials.
• Personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance with flexibility in scheduling shifts.
• Building a workforce that reflects community diversity.
• Respectful, fun, and supportive team and leadership.

About the Company

• Goodwill, Ontario Great Lakes is a leading non-profit organization committed to strengthening people and lives through the power of work.
• Our organization strives to create a welcoming and respectful workplace where every employee and member feels valued and supported.
• Mission: To strengthen people and communities through the power of work.
• Vision: Everyone working and thriving in inclusive, sustainable communities.
• Values: Mission-Driven Impact, Inclusion, Dignity, Compassion, Resilience, Accountability.
• Employer of choice across Southwestern Ontario.
• Meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility.
• Environmentally committed to meeting our goal of zero waste.
• Accredited through CARF International.

Equal Opportunity

• We are an equal opportunity employer.
• We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
• We will be happy to work with applicants requesting accommodation at any stage of the hiring process.