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About the Role

The Ticketing Operations Assistant is a technical, operational, and support-based role responsible for the configuration, troubleshooting, and maintenance of the Archtics ticketing system. This role collaborates with Ticketing System Administrators, management, and stakeholders to ensure accurate and efficient delivery of complex ticketing needs.

Responsibilities

• Configuration and customization of the ticketing system including event builds, tickets and layouts, accreditation and packages, access and permissions, departmental allocations, and online ticketing portals.
• Collaboration with internal stakeholders from ticketing planning through execution and ongoing support.
• Preparation of reports and lists involving ticketing system data and customers.
• Ensuring quality and accuracy for all ticketing initiatives, in-person and online.
• Creating and assisting stakeholders on 3rd party events to ensure smooth operation through the ticketing system.

Requirements

• Experience with professional event ticketing and/or patron management systems (Archtics and Ticketmaster experience is an asset).
• Experience in data entry/analysis is an asset.
• Intermediate Microsoft Excel experience.
• Ability to visualize data relationships and troubleshoot system and configuration issues.
• Strong customer service skills and ability to communicate with people of varying technical expertise.
• Keen attention to detail.
• Ability to work independently and with a team.
• Ability to multitask and demonstrate strong organizational skills.
• Ability to maintain efficiency under multiple, strict, and tight deadlines.
• Must be legally able to work in Canada.
• Visa must allow completion of the full contract if on time-limited Visa status.

Skills

• Archtics
• Ticketmaster
• Microsoft Excel
• Data entry
• Data analysis
• Customer service
• Troubleshooting
• System configuration
• Organizational skills
• Multitasking

Location

• TIFF Lightbox

Work Type

• Contract
• Full-time

Experience Level

• Intermediate

Salary/Compensations

• $26/Hourly

About the Company

• TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox.
• Our mission: To transform the way people see the world, through film.
• TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.
• TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee.

Equal Opportunity

• TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.
• We welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.
• If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net or 416-599-8433 x2013. We strive to provide reasonable accommodations whenever requested.