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About the Role
We are seeking a full-time receptionist/switchboard operator to provide outstanding customer service to elite clientele, handle challenging client issues with diplomacy, and maintain good working relationships with colleagues.
Responsibilities
- Answering inbound sales and service calls
- Operate busy switchboard & communicate efficiently with all customer & internal teams
- Collecting payment for both service and parts customers
- Greeting customers upon arrival and exit
- Maintaining a professional appearance and demeanor at all times
Requirements
- High school diploma or GED
- Prior experience in telemarketing and/or hospitality
- Exceptional telephone skills, with a high level of comfort, and a professional voice and manner
- Computer proficiency, particularly in MS Office Suite (Word and Excel)
- Ability to learn new software programs
- Professional business appearance and demeanor
- Flexibility with regard to scheduling
- Automotive Dealership Prior experience with an automotive dealership a plus
- Public relations experience, a plus
- Cold call experience, a plus
- Experience using a customer relationship management (CRM) tool, a plus
- Experience running a business switchboard, a plus
Skills
- Phone skills
- Customer service
- Diplomacy
- MS Office Suite (Word and Excel)
- Ability to learn new software programs
Location
- Dealership
Work Type
- Full-time
Experience Level
- Prior experience in telemarketing and/or hospitality
- Automotive Dealership Prior experience a plus
- Public relations experience a plus
- Cold call experience a plus
- Experience using a CRM tool a plus
- Experience running a business switchboard a plus
Education Level
- High school diploma or GED
Benefits
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Family owned and operated
- Long term job security
About the Company
- Our people do whatever it takes to find solutions.
- We’re building a culture that’s genuinely engaged & dedicated to communities we serve.
- Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve.
- With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
Equal Opportunity
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.