Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Conference Concierge serves as a primary point of contact for event attendees, delivering high-quality, personalized support to ensure a seamless and exceptional conference experience. This role focuses on guest services, logistical planning, problem resolution, and on-site assistance.

Responsibilities

• Provide a welcoming and professional first point of contact for all conference participants
• Staff concierge or information desks throughout the event
• Help manage registration check-in and badge distribution when needed
• Support attendees with wayfinding, accessibility needs, and troubleshooting
• Oversee event setup, operations, and breakdown
• Troubleshoot issues in real time to ensure smooth event delivery
• Ensure compliance with safety, accessibility, and company standards
• Address and resolve attendee concerns promptly and professionally
• Escalate issues to event management team when required
• Deliver solutions that enhance attendee satisfaction
• Provide dedicated assistance to VIPs, clients, executive and those identified as in need
• Coordinate special requests as needed
• Ensure a high-touch, premium experience for priority guests
• Liaise with vendors, suppliers, sponsors, and partners
• Gather feedback from attendees and stakeholders
• Provide feedback on event performance
• Report common inquiries or issues to support future event improvements
• Recommend improvements for future events

Requirements

• A significant interest, relevant experience and/or education in hospitality, tourism, or events is a must
• 1–3 years of experience in hospitality, customer service, events, or concierge roles
• Strong interpersonal and communication skills with fluency in MSOffice suite platforms
• Professional, friendly, and approachable demeanor
• Ability to remain calm and solution-oriented under pressure
• Strong organizational and multitasking abilities
• Familiarity with event environments or conference operations is an advantage
• Flexibility to work evenings and/or extended hours during events

Skills

• Customer service excellence
• Communication and active listening
• Problem-solving and conflict resolution
• Attention to detail
• Adaptability and responsiveness
• Cultural awareness and professionalism
• A sense of humour and desire to truly enjoy one’s workplace
• MSOffice suite platforms

Location

• On-site at conference centre

Work Type

• Hourly
• Permanent

Experience Level

• 1-3 years of experience

Salary/Compensations

• CAD 23 - CAD 25 - hourly

Benefits

• Memorable food that fuels body and spirit
• Exceptional spaces that inspire
• A culture of safety, respect, and belonging
• Opportunities to grow, learn, and thrive
• A chance to be part of something bigger, supporting vibrant workplaces and empowering teams to succeed.
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more.

About the Company

• Reimagining the Workplace Experience with Sodexo Corporate Services
• At Sodexo, we go beyond traditional workplace solutions to create environments where employees thrive.
• From innovative culinary programs that bring daily delight to integrated facilities management that fosters productivity and well-being, our team plays a vital role in shaping thriving workplaces.
• At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.
• As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Equal Opportunity

• Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.
• We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.
• Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact.