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About the Role

Assist in monitoring a residential program for individuals experiencing homelessness, focusing on maintaining a safe environment and engaging individuals with empathy. Manage conflict, screen residents and visitors, create documentation, manage inventory, and provide emergency assistance.

Responsibilities

• Monitor residential program for individuals experiencing homelessness.
• Maintain a safe environment.
• Engage individuals in an approachable and empathetic manner.
• Perform rounds and address the varied needs of individuals.
• Manage conflict or challenging behaviors with self-awareness.
• Emphasize safety and build trust.
• Screen residents and visitors at the front door.
• Create written documentation, including logbook entries, incident reports, and progress notes.
• Manage inventory for supplies.
• Maintain fire safety drills and logs.
• Provide emergency first aid/CPR assistance/NARCAN when needed.
• Assist with inspections and audits.
• Escort clients and serve meals as needed.
• Help maintain an orderly and clean facility.
• Perform related duties as assigned.
• Subject to mandatory overtime.

Requirements

• High School diploma or GED required.
• CPR Certification or the ability to obtain certification required.
• NYC Fire Safety Guard Certification or the ability to obtain certification required.
• TB clearance when required.
• Basic computer literacy required.
• Willing to attempt to acquire NYC Fire Safety Coordinator Certification.
• Willing to attempt to acquire security guard license.
• Willing to attempt to acquire Food Handler Certificate.

Skills

• Effective communication (written and oral).
• Ability to maintain professional boundaries.
• Bilingual abilities a plus.
• Experience working with individuals experiencing homelessness preferred.
• First Aid/CPR.
• NARCAN administration.

Location

• Manhattan
• Brooklyn
• The Bronx
• Queens

Work Type

• Full-time
• 37.5 hours per week

Education Level

• High School diploma or GED

Benefits

• Health insurance
• Paid sick time
• Competitive health and dental plans (spouse, domestic partner, and dependents eligible).
• Minimum of 3 weeks paid vacation.
• 12 paid holidays.
• Additional paid sick and personal time.
• 403(b) pension plan with matching benefit.
• Tuition assistance.
• Training opportunities for career development.
• Flexible spending accounts (FSAs) for healthcare, transit, and childcare.

About the Company

• BRC staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity.
• BRC staff make heroic contributions to the city, providing vital services in times of crisis and need.
• BRC provides a workplace where staff can achieve their goals, make a difference with clients, and grow personally and professionally.
• BRC is committed to a safe and healthy workplace: PPE is provided to all employees, and temperature monitoring and physical distancing best practices are enforced.
• BRC has over 1000 full-time, part-time, and per-diem positions.
• 95% of BRC employees report they would recommend BRC as a good place to work.
• BRC is building a more caring and compassionate city.