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About the Role

The Head of Digital Workspace is a senior executive role responsible for defining, driving, and delivering the organization’s digital workplace strategy. This role sets the long-term vision for the digital employee experience, developing and implementing a delivery strategy for End User Computing whilst ensuring a consistent and high-quality level of technical operational support for Windows and mobile endpoints, collaboration platforms, email, and telephony.

Responsibilities

Define and own multi-year Digital Workspace strategy, aligning it with corporate technology and people strategies.
Responsible for modernization and automation in alignment with maintenance and delivery functions for End User Computing platforms.
Responsible for hardware and software patching and End of Life/Support asset tracking and lifecycle management processes.
Plan, manage, and sponsor BAU and project asset upgrades to maintain a supported position.
Benchmark against industry best practices and competitor environments to identify opportunities for competitive differentiation.
Ensure the Production service is prioritized with all service incidents, problems, and requests responded to and actions.
Act as an escalation point for high priority application and infrastructure service support incidents.
Ensure the function is meeting and exceeding agreed business SLAs, KPIs, and performance targets.
Develop strategies for End User Computing platforms and services, as well as mobile endpoints, collaboration platforms, email, and telephony.
Ensure risk controls are documented, regularly reviewed, and tested.
Identify operational risk issues and track appropriate risk issue actions to agreed timelines.
Define and implement standards and procedures to adhere to current best practice and drive continual service improvement.
Manage vendor relationships for CLS managed service providers and service delivery contracts.
Budget and manage software and hardware maintenance contracts.
Responsible for managing service resilience, including backup and disaster recovery processes and procedures.
Plan and conduct quarterly DR tests for all datacenter and cloud-hosted services, ensuring any findings are captured and addressed.
Lead, coach, and develop a team of managers, engineers, product owners, and change specialists.
Foster a culture of continuous improvement and outcome-oriented delivery.
Set clear objectives, manage performance, and build a talent pipeline aligned to the organization’s growth trajectory.
Represent the Digital Workspace function on senior leadership forums, technology steering committees, and cross-functional task forces.

Requirements

Must have a minimum of 10+ years of progressive experience in IT, digital workplace, or enterprise technology, with at least 5 years in a senior leadership role.
Demonstrated success delivering large scale digital workplace transformation programs across a complex, multi-site organization.
Must have strong technical operational management support experience delivering enterprise-level high quality, reliable ubiquitous end user services including Microsoft 365 and Teams at scale.
Strong experience leading and managing global end user support functions across multiple geographical locations.
Solid understanding of monitoring and managing key service KPIs/SLAs and delivering a world-class service.
Operational risk and control management processes.
Strong vendor management experience for managed service providers and service support contracts.
Asset management and lifecycle (EOS/EOL) process management.
Experience of working in a regulated financial services / banking organization.

Skills

Strong management and leadership qualities.
Strong service-oriented mindset.
Strong team working skills, both as a contributor and facilitator.
Ability to influence decisions.
High level of presentation and communications skills.
Ability to communicate confidently with both business and technical staff at all levels.
Proactive individuals who can take the lead in engaging with business stakeholders.
Strong technical, analytical, and problem-solving skills.
Ability to manage time effectively and prioritize workload.
Ability to communicate complex technical issues to different levels of management.
Microsoft 365
Microsoft Teams

Location

New Jersey, Metropark

Work Type

Hybrid Onsite, 2 days per week
Full-time

Experience Level

Executive Director
10+ years of progressive experience in IT, digital workplace, or enterprise technology
5+ years in a senior leadership role

Education Level

Bachelor’s degree educated or equivalent
Other relevant industry standard IT certification desired e.g. Citrix / Microsoft / VMware

Salary/Compensations

$250,000 - $260,000 + variable compensation + 401(k) match + benefits

Benefits

401(k) match
25 holiday days and 3 ‘life days’ (in addition to bank holidays) for UK/Asia
23 holiday days for US
2 paid volunteer days
Generous parental leave policies
Parental transition coaching programmes and support services
Wellbeing and mental health support resources
Employee Networks (Women’s Forum, Black Employee Network and Pride Network)
Hybrid working
Flexible working
Monthly ‘Heads Down Days’
Generous non-contributory pension provision for UK/Asia employees
Private medical insurance
Dental coverage
Social events
Annual flu vaccinations
Discounts and savings and cashback across a wide range of categories for UK employees
Discounted Gym membership for US employees
Discover – comprehensive learning platform with 1000+ courses from LinkedIn Learning
Access to frequent development sessions

About the Company

CLS is the trusted party at the centre of the global FX ecosystem.
Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective.
Trillions of dollars’ worth of currency flows through our systems each day.
Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies.
Our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.
CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.
Our ambition to make a positive difference starts with our people.
Our values underpin everything that we do at CLS and define our working environment: Pivotal purpose, Trusted guardian, Targeted innovation, Facilitate connections, Delivering excellence, Inclusive culture.

Equal Opportunity

At CLS, we celebrate inclusion and consider this to be one of our strongest assets.
We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued.