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About the Role

Heritage at The Plains, a premier retirement community in Oneonta, NY, provides quality care to residents in an INDEPENDENT LIVING, ASSISTED LIVING, MEMORY CARE community.

Responsibilities

• Answers telephone and directs the caller to the appropriate individual.
• Provides information such as community address, directions to the community location, community fax numbers, company website, and other related information.
• Greets and directs visitors to the community.
• Receives, sorts, and forwards incoming mail.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Resolving customer questions and concerns.

Requirements

• Enjoy providing exceptional customer service and care to our senior residents.
• Appreciate the value of being a dependable & responsible member of greater team.

Location

• Oneonta, NY

Work Type

• Full-time

Salary/Compensations

• $16.00-$17.00 per hour

Benefits

• Competitive wage/salary
• Health and dental insurance
• 401k with company match
• Cutting edge technology to enhance the lives of our residents and make your job easier and more effective.
• SafelyYou - AI video technology that detects and prevent falls
• Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care
• Sage - Improve call light response time and improvement to service and care
• Microsoft Power BI - one stop for all data needs
• Company support for educational and learning opportunities
• Paid referral programs for Team Member and Resident referrals
• Medical, dental, vision, and life/disability insurances
• 401k retirement savings offering a discretionary match determined each year based on company performance
• Employee Assistance Program
• Dependent Care and FSA saving accounts
• PTO available day one
• Paid Training

About the Company

• Heritage at The Plains, a Sonida Senior Living community.