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About the Role

Independently operate, maintain, analyze, troubleshoot, repair, and manage AV systems and peripherals. This role involves daily checks of conference rooms, pre-meeting AV checks for high-profile events and VIP meetings, and assisting with AV support scheduling. You will troubleshoot, upgrade, and replace AV components, understand AV signal flow, and coordinate external vendor support. The position requires familiarity with standard business practices, meeting key performance metrics and SLAs, and using ServiceNow ticketing. You will also consult, manage, and potentially lead client pitch expectations and technology support.

Responsibilities

Perform daily morning checks of all conference rooms to proactively identify issues and ensure they are in working order.
Own pre-meeting AV checks for high-profile events and VIP/executive video meetings.
Assist with scheduling AV support for high-profile events and VIP/executive meetings.
Troubleshoot, upgrade, and/or replace AV components.
Troubleshoot audio-visual signal flow.
Coordinate external vendor support when required.
Complete familiarity with and adherence to standard business practices and procedures.
Fully meet key support performance metrics and SLAs.
Manage client pitch expectations and technology support.
Perform live event production and support.
Maintain AV inventory consistently and accurately.
Communicate any high-profile event issues in real time.
Create a productive work environment using trust and appropriate strategies.
Assess team performance and provide feedback to employees.
Create an inspiring team environment with an open communication culture.
Set clear team goals.
Oversee day-to-day operations, delegate tasks, and set deadlines.
Monitor team performance and report on metrics.
Motivate team members.
Discover training needs and provide coaching.
Listen to team members’ feedback and resolve issues or conflicts.

Requirements

A clear understanding of audio-visual signal flow troubleshooting.
General understanding of industry-leading vendor equipment.
Complete familiarity with—and adherence to—standard business practices and procedures.
Fully meet key support performance metrics and SLA’s.
Familiarity with ServiceNow ticketing.
Ability to work well individually or in a team setting.
Ability to understand the business and speak their language.
Build relationships with heads of new business, finance, digital, events, accounts, and executive assistants.
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Physically able to talk on the phone and input data simultaneously.
Ability to lift or move 40 lbs. or greater.
Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness.
Doer – Very strong technically so we can fix and handle issues internally, engages with our vendors to schedule repairs when necessary, continually visits the assigned spaces ensuring all equipment is up and running, willing to work after hours and offsite for agency events.
Thinker – Looking ahead for potential issues, eyes, and ears open for new IT opportunities, investigating new technology, and raising it to the attention of AV team leaders.
Relationship Builder – Excellent customer service skills, ability to understand the business and speak their language, and build relationships with heads of new business, finance, digital, events, accounts, and executive assistants so we know what’s in the pipeline before it happens.

Skills

Crestron
Poly
Cisco AV endpoints
Zoom
Teams
Blue Jeans
WebEx video conferencing platforms
Live event production
Exemplary communication
Follow-up skills
Outstanding customer service

Location

Remote
Onsite

Work Type

Full-time
Part-time
Contract

Experience Level

3 years experience

Education Level

Certified Technology Specialist - CTS
Industry Certification (preferred)

Salary/Compensations

$36—$40 USD

Benefits

Career Growth opportunities
Learning & Development programs
Talent recognition programs
Paid Time Off (80 hours/calendar year for full-time)
Bonuses for employee and client referrals
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Equal Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.