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About the Role

The mission of a Clinical Staff Manager (CSM) is to ensure their VEG hospital has an effective support staff team who provide excellent patient care and embody the VEG way. CSMs provide their VEGgies with equitable support, tools, resources, and autonomy necessary to create an environment of high medical quality and care so that VEG is the best hospital for emergency professionals who will brag about their jobs and make their friends jealous. CSMs collaborate with their local and regional leadership teams to build relationships between all departments and work together to implement VEG wide initiatives and achieve the hospitals’ goals.

Responsibilities

Interview, hire, and train new Credentialed Veterinary Technicians and Veterinary Assistants.
Lead the onboarding experience for new support staff team members.
Oversee the support staff team and act as an active leader across all hospital teams and shifts.
Foster a learning culture and educate the veterinary support staff through formal education and informal coaching.
Serve as the initial point of contact for support staff concerns.
Address interpersonal conflicts in the moment to ensure they do not affect workflow or patient care.
Liaise with leadership to bridge gaps and unify team members.
Incorporate feedback from doctors to guide the growth and development of support staff.
Lead the team of Shift Leads to identify process improvements and present solutions.
Participate in group and leadership meetings to promote practice alignment.
Promote a culture of inclusivity and equitable treatment, ensuring an environment free of discrimination and harassment.
Manage hospital people processes including recruiting, onboarding, training, HR operations, and performance management.
Partner with hospital leadership on workflow, customer experience, and triage.
Assist with immediate customer concerns professionally and to the customer's satisfaction.
Develop and maintain key business processes related to the support staff team's schedule and leave requests.
Organize student interns and externships.
Establish and maintain standards of excellence with the Medical Director.
Ensure the support staff team has the necessary supplies and tools.
Address patient care issues and develop solutions with the leadership team.
Ensure best utilization of the support staff team for optimal patient and customer care.
Ensure credentialed veterinary technicians maintain licenses.
Ensure efficient hospital workflow.
Optimize downtime with the support staff team.
Host support staff team meetings.
Support the hospital manager in addressing staffing payroll and compensation decisions.
Ensure support staff payroll budgets stay within goals.
Develop a growth plan for maximizing financial investment.
Create a plan to pivot support staff utilization where appropriate.
Approve individual expenses of support staff, with budgetary oversight.

Requirements

5+ years of experience in a clinical veterinary technician role.
2+ years of experience in a leadership role.
Must be enrolled in a Credentialing Support Program (CSP) and able to become a Credentialed Veterinary Technician within one year of employment.
Flexibility to work 5 days per week, including weekends and holidays as part of a rotating schedule.
Willingness to work in a noisy environment with strong or unpleasant odors.
Constantly works to develop their own leadership skills.
Flexibility to attend regional, national or local leadership and support staff meetings as required.
Ability to work well in a fast-paced environment with diverse individuals.

Skills

People Empowerment
Development
Recruitment
Hiring
Training
Onboarding
Leadership
Coaching
Conflict Resolution
Interpersonal Skills
Feedback Incorporation
Process Improvement
Team Collaboration
Inclusivity
Equitable Treatment
Customer Experience Management
Workflow Optimization
Scheduling
Budget Management
Performance Management
Payroll Processing
HR Operations
Mentorship
Communication

Location

Nationwide

Work Type

Full-time

Experience Level

5+ years clinical veterinary technician experience
2+ years leadership experience

Education Level

Credentialing Support Program (CSP) enrollment required; Credentialed Veterinary Technician status within one year of employment.

Benefits

Competitive compensation
401K match
Comprehensive health and wellness benefits (medical, dental, vision)
QPR training
Access to free therapy or counseling
Potential eligibility for equity after one year of full-time employment
Learning and growth programs
Unlimited ER CE + travel stipend ($2,500/year for full-time credentialed, $1,000/year for full-time uncredentialed)
Clinical student loan repayment
Paid parental leave (up to 12 weeks at 100% salary)
Inclusive fertility and family-building care
Flexible work schedules
Generous referral reward program
Comfy scrubs
Cool VEG swag
Food in the fridge

About the Company

VEG was founded in 2014 with a mission to help people and their pets during critical times by challenging the status quo and improving the ER experience.
VEG operates 24/7 hospitals nationwide, offering a better emergency experience for clients, patients, and employees.
VEG transforms veterinary emergency medicine with open-concept hospitals capable of handling diverse cases, including exotics.
VEG provides an immersive, customer-focused experience to deliver exceptional care.
VEG is committed to creating a positive work environment where employees feel valued, have opportunities for learning and mentorship, and can make a significant impact.
VEG is a certified Great Place to Work® for 2025 and 2026.

Equal Opportunity

At VEG, diversity is a strength that fuels innovation and kindness.
VEG is devoted to creating an environment that reflects the diverse communities served, where different perspectives are welcomed and celebrated.
VEG focuses on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring all perspectives are considered.