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About the Role

We are seeking an enthusiastic and skilled Head Cheesemonger to join our retail team! This multifaceted role combines customer-facing responsibilities, inventory management, food preparation, and educational outreach in a fast-paced, collaborative environment. You will be responsible for ensuring excellent customer service, maintaining product quality, leading staff, and supporting operational tasks within the shop. This position may involve both sales and production duties, with potential leadership responsibilities for supervising and training other team members.

Responsibilities

Assist customers with product selection, offer samples, and provide expert knowledge on cheeses, charcuterie, and specialty foods.
Cut, wrap, and weigh products to customer specifications.
Guide customers through the cheese and charcuterie selection process, delivering an engaging, educational, and enjoyable experience.
Build relationships with customers and promote new products, seasonal offerings, and pairings.
Handle customer inquiries, resolve issues, and ensure customer satisfaction.
Receive and organize product deliveries, ensuring accurate stock and quality checks.
Maintain proper inventory levels, rotating products using FIFO principles, and ensure products are well-stocked, properly priced/labeled, and visually appealing.
Assist in stocking shelves and maintaining a neat, organized and clean sales floor and back-of-house area.
Adhere to food safety standards and maintain cleanliness throughout the shop, including food prep areas and storage.
Perform daily cleaning tasks and ensure the highest standards of sanitation.
Prepare cheese and snack trays, parfaits, and other in-house items for sale.
Assist with the setup and cleanup of events, tastings, and educational workshops as needed.
Ensure that food safety standards are followed in all food handling and preparation tasks.
Process online, catering, and retail orders in a timely and accurate manner.
Monitor and manage shop cleanliness, organization, and food safety adherence.
Maintain product descriptions, inventory logs, and assist with purchasing and replenishment as needed.
Supervise, coach, and mentor team members, providing guidance and training on cheese knowledge, product handling, customer service, and company core values.
Coordinate tasks, delegate responsibilities, and ensure efficient workflow, especially during peak hours or in the absence of management.
Help train new staff members and support their integration into the team.
Responsibilities may include cleaning, stocking, customer service, etc.

Requirements

Ability to stand for extended periods and lift up to 50 lbs.
Comfortable with tasks requiring bending, twisting, reaching, and carrying.
Operate equipment such as knives, scales, slicers, and food handling in a safe and efficient manner.
Flexible availability for weekends, holidays, opening, closing, and mid-day shifts.
Proficiency in basic computer skills (register systems, inventory management).
Commitment to delivering exceptional customer service and contributing to a positive team environment.

Skills

Customer Service
Inventory Management
Food Preparation
Educational Outreach
Product Knowledge
Cheese Knowledge
Charcuterie Knowledge
Specialty Foods Knowledge
Food Safety Standards
Sanitation
Team Leadership
Training
Communication Skills
Organizational Skills
Time-Management Skills
Basic Computer Skills

Location

New York City

Work Type

Full-time
Onsite

Experience Level

Previous experience in retail, customer service, or the food industry, with a preference for experience in cheese or specialty foods.

Education Level

High school diploma or equivalent
NYC Food Handler’s Certification or ServSafe preferred

Benefits

Weekly pay
3 weeks’ vacation and sick time
Comprehensive medical, dental, and vision benefits
401k with Company Match
Life Insurance and LTD options
Paid parental leave
Annual bonus and referral program
Pre-tax commuter benefits
Discounts on our products, classes, and restaurant

About the Company

Murray's Cheese was born in Greenwich Village in 1962, and the heart of our business still resides in New York City with many ways to experience Murray’s locally.
At the counter, our cheese experts and mongers serve thousands of neighborhood regulars, commuters, and tourists every year at our two locations—the Bleecker Street flagship retail experience, which also includes our mac & cheese counter, and our shop in Grand Central Market.
For those eager to learn more, we offer robust education and events programming and, for those looking to serve more, we provide catering of expertly crafted cheese boards and freshly made dishes.
We also age our own cheese in state-of-the-art cheese caves in Long Island City.
We made Murray’s products available online at murrayscheese.com and in-store with a curated selection of specialty cheese in more than a thousand Kroger and Kroger-owned stores nationwide.
Through our wholesale business, you might enjoy Murray’s cheese at more than 600 restaurants across the country.

Equal Opportunity

Murray’s Cheese provides equal employment opportunities to all employees/applicants and prohibits discrimination and harassment of any type on the basis of race, gender, gender-identity/expression and transgender status, color, national origin, ethnicity, religion, creed, age, physical or mental disability (including gender dysphoria and being a certified medical marijuana patient), sexual orientation, marital, partnership, parental or familial status, citizenship status, pregnancy, childbirth, lactation or related medical conditions, military/veteran status, genetic information or testing (including predisposing genetic characteristics), domestic violence victim status, sexual abuse victim status, stalking victim status, caregiver status, unemployment status, consumer credit history, arrest or conviction record, or the perception that an employee has one of the above characteristics or any other consideration protected by federal, state or local laws.
If contacted for an employment opportunity, please notify our HR team if you need accommodation.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.