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About the Role

The Site Manager II manages the daily operations for a 120-unit supportive housing site, ensuring a safe, clean, and empowering environment for residents. This role involves maintaining resident relationships, overseeing building integrity, and coordinating with resident services to address resident needs. The position also includes on-call responsibilities for emergencies.

Responsibilities

• Manage daily operations for a 120-unit supportive housing site.
• Establish and maintain productive and professional relationships with residents.
• Ensure residents abide by house rules and lease terms.
• Monitor the physical integrity of the building and work with maintenance staff to address deficiencies.
• Coordinate with resident services to ensure resident needs are met.
• Perform on-call responsibilities during non-scheduled hours for emergencies.
• Oversee overall property management functions.
• Serve as the primary contact between the access source and referrals for applicant availability.
• Adhere to all HomeRise rules, procedures, and handbooks.
• Participate in leasing or occupancy teams, case conferences, screenings, and coordination meetings.
• Supervise on-site property management staff.
• Perform or arrange for Housing Quality Inspections (HQI's).
• Assist in rent negotiation, collect income certifications, and maintain leasing files.
• Provide notices of contract renewals and rental adjustments.
• Maintain contact with participants, monitor progress, and refer to services teams as necessary.
• Meet regularly with service teams for coordination, including lease enforcement and rent collection.
• Provide assistance and expertise for conflict resolution and problem-solving.
• Supervise the Maintenance Supervisor, Assistant Site Manager, and Desk Clerks.
• Provide training, mentorship, and professional development for staff.
• Conduct regular team meetings.
• Prepare monthly, quarterly, and annual reports on rent, subsidy, occupancy, and participant data.
• Prepare monthly rent check calculation reports and manage subsidy balance tracking.
• Manage requests for payment of rental subsidy.
• Collaborate with directors to ensure building occupancy and compliance with programs.
• Attend departmental and agency meetings to report on resident and building issues.
• Work with the Maintenance Supervisor to implement and monitor preventive maintenance plans.
• Ensure the property is well-maintained and address physical deficiencies promptly.
• Monitor maintenance team performance and adherence to safety procedures.
• Serve as the primary on-call contact for emergencies during non-scheduled hours.
• Collaborate to refine emergency response protocols.

Requirements

• High school diploma required.
• Minimum four (4) years of experience in the housing (affordable or supportive) field.
• Strong knowledge of the San Francisco housing market and geography.
• Experience operating buildings with multiple funding sources, restrictions, qualifications, and certification requirements is a plus.
• Knowledge of federal, state, and local fair housing laws.
• Professional experience working with seniors and families in a group, institution, or programmatic setting.
• Ability to understand and apply mathematical concepts including addition, subtraction, multiplication, division, fractions, percentages, and ratios.
• Ability to work with numbers, including financial spreadsheets.
• Ability to handle daily responsibilities, crisis situations, and multiple tasks with minimal supervision.
• Knowledge of and experience with supervising individuals with little or no property management experience.
• Ability to interpret technical instructions and apply them to job duties.
• Strong advocacy for tenants, respect for residents' ideas, and commitment to supporting families.
• Demonstrated dependability, maturity, and initiative.
• Excellent decision-making and interpersonal skills.
• Ability to maintain program/guest/agency confidentiality.
• Ability to treat each individual with dignity and respect.
• Ability to set and observe appropriate personal limits and boundaries.
• Flexibility to deal effectively with a variety of people, situations, problems, and changes.
• Ability to handle shifting and multiple priorities in a fast-paced, growth environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Valid and current California Driver's License.
• Valid phone number required.

Skills

• Property management
• Supervision
• Conflict resolution
• Problem-solving
• Reporting
• Financial spreadsheet management
• Interpersonal skills
• Decision-making
• Microsoft Office Suite (Word, Excel, Outlook)

Location

• 25 Essex Street, San Francisco, CA

Work Type

• Full-Time
• Exempt
• On-call rotation for after-hours emergencies

Experience Level

• Minimum four (4) years of experience in housing (affordable or supportive) field.
• Preferred experience as a supervisor of multi-family housing or six (6) years’ experience as a manager of multi-family housing.

Education Level

• High school diploma required.
• Professional certification in property or affordable housing management (Tax Credit Certification) preferred or within 6 months of hire.

Salary/Compensations

• $75,000 - $77,000 annually

Benefits

• 100% employer-paid employee healthcare options (Kaiser or Sutter)
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• FSA for childcare, medical, and commuter expenses
• 403(b) retirement investment plan with employer match
• Employee Assistance Program
• Paid on-the-job training
• Career advancement within a growing organization
• Professional development opportunities
• Annual Education Benefit with paid time off
• PTO (2 weeks accrued for the first 12 months, 3 weeks accrual from 13-36 months)
• 14 paid holidays with one floating day for birthday
• Sick time accrual
• Employee Referral Program
• HERO Award
• Sabbatical leave after 5 years of service
• 45-minute paid lunch period per shift

About the Company

• HomeRise believes that home has the power to stabilize a person’s life.
• HomeRise provides people experiencing homelessness with a place to call home combined with support services.
• HomeRise organizes residents and supporters to advocate for local and state policies, like affordable housing.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
• HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.