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About the Role

The Senior Facilities Manager (SFM) leads people management and facilities management functions, developing a team and ensuring high standards, compliance, and alignment with The Crown Estate’s values. The SFM oversees facilities services across a property portfolio, ensuring best practice and excellent customer service.

Responsibilities

• Lead and develop a facilities management team, ensuring effective recruitment, training, and performance management.
• Champion a safety-first culture, ensuring compliance with health and safety (including fire safety) and driving completion of compliance actions.
• Oversee day-to-day operations, ensuring delivery of high-quality hard and soft services and excellent customer service.
• Act as a mentor and support career development within the team, identifying and retaining key talent.
• Manage service partners, attend KPI/SLA reviews, and act as an escalation point for the team.
• Drive effective financial management, including service charge budgets, procurement, and variance reporting.
• Support the delivery of operational initiatives and innovative solutions to improve service and customer experience.
• Act as Duty Manager on a rotation, leading tactical responses to out-of-hours emergencies.
• Ensure robust disaster planning, incident management, and reporting.
• Support The Crown Estate’s net zero carbon ambitions through building-level initiatives.
• Maintain high standards through regular site inspections and ensure compliance with contractor management processes.

Requirements

• Significant experience (at least 7 years) in facilities management, ideally with previous team leadership or operations management experience.
• IWFM qualification (level 3 or equivalent), IOSH Managing Safely, NEBOSH National General Certificate, and/or Associate RICS or MIWFM.
• Strong technical knowledge of mechanical and electrical systems in property management.
• Experience in managing small teams and driving operational change.
• Knowledge of safety, quality, and cost risks.

Skills

• Solid stakeholder management
• Ability to communicate business ideas effectively
• Strong advocate for a safety-first culture
• Excellent organisational skills
• Excellent verbal communication skills
• Excellent written communication skills

Location

• Onsite

Work Type

• Full-time

Experience Level

• Senior
• 7+ years

Education Level

• IWFM qualification (level 3 or equivalent)
• IOSH Managing Safely
• NEBOSH National General Certificate
• Associate RICS or MIWFM
• Bachelor’s degree (desirable)
• Building services engineering qualification (desirable)

Salary/Compensations

• Competitive salary
• Pension
• Performance related bonus

Benefits

• Flexible working
• Market leading family policies
• Shopping discounts in the West End
• Private healthcare
• Life cover
• Critical illness cover
• 28 days holiday
• Option to buy more holiday

About the Company

• The Crown Estate is committed to building a diverse and inclusive workplace.
• We value work life balance and your wellbeing highly, enabling you to be your best self to work.

Equal Opportunity

• Applications are welcome from all backgrounds and communities.
• We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).
• We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.