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About the Role

Join Horizon as an Administrative Assistant and make a meaningful difference in the lives of patients seeking mental health and substance use treatment. You will be a key part of a supportive, team-based environment, welcoming visitors and supporting the day-to-day needs of clinical and medical staff.

Responsibilities

• Welcome all visitors of the clinic to create an exceptional patient experience with every interaction.
• Work in a demanding, fast paced environment that is frequently adapting to industry standards where you will interact with patients seeking mental health and substance use treatment.
• Work with multiple electronic platforms that include our Electronic Health Record (EHR), various web-based systems, and other technology platforms.
• Oversee all scheduled appointments, assist with medication refill requests from patients and pharmacies, prepare charts and record requests and other duties as needed.
• Support the day to day needs of our clinical and medical staff which includes managing, triaging, and supporting administrative responsibilities, using supplemental technologies to support patient and clinical care.
• Handle insurance and billing disputes, scheduling appointments, coordinating transportation needs, speaking to referral sources from courts, schools and/or hospitals, and other concerns that may arise.
• Creative problem solving to support the overall operations of the clinic.
• Sitting for extended periods, alternating between standing and sitting.
• Mobility required with repetitive wrist, hand, and finger movements.
• Handling light duties, occasionally lifting objects up to 20 pounds.

Requirements

• High school diploma with 2 years of experience within the customer service or behavioral health field required.

Skills

• Customer service
• Electronic Health Record (EHR) systems
• Web-based systems
• Technology platforms
• Administrative support
• Problem solving

Location

• 699 Hertel Ave, Buffalo NY

Work Type

• Full-time

Experience Level

• 2 years of experience in customer service or behavioral health field

Education Level

• High school diploma

Salary/Compensations

• $18.26 - $19.78 per hour

Benefits

• Supportive, team-based work environment
• Seamless onboarding experience
• Company Culture focused on teamwork
• Diversity & Inclusion initiatives
• Professional development and training
• Team building activities
• 401(k) and profit-sharing programs
• Student loan assistance
• Paid time off
• Paid holidays
• 10% tuition discount at Capella University for employees and families

About the Company

• Horizon is a community where you can thrive while making a meaningful impact in the lives of others.
• Recognized as a Best Place to Work in NYS for 18 consecutive years and one of America’s Best Workplaces.
• Fosters a culture where motivated teammates collaborate to make a difference, every day.

Equal Opportunity

• Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values.
• Upholds principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities.