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About the Role

This role will be a BA on medium-scale projects and enhancements with a focus on integrating core applications with Salesforce. This role will help drive transformational and strategic solutions by formulating and defining system scope and objectives based on user needs. This role will work closely with vendor partners, team members, business, and IT leaders to elicit and document business needs and requirements. A candidate for this position must be a self-starter and able to work in a varied, fast-paced environment as part of a service delivery function.

Responsibilities

Collaborate with Salesforce Architects, Administrators, and Developers to design and implement solutions.
Analyze and recommend Salesforce standard functionalities before considering custom development.
Support release planning, sprint execution, and production deployments.
Ensure solutions align with Salesforce best practices and governance standards.
Gather and document business requirements for projects and enhancements.
Manage and facilitate communications between IT teams, business, and vendors.
Assist in formulating and designing system scope and objectives based on user needs and thorough understanding of business processes.
Identify, evaluate, and recommend potential solution options.
Support the resolution via projects and enhancements through to production deployment.
Provide subject matter expertise and guidance to project team members concerning Salesforce.
Participate in the full software development life cycle (SDLC).
Conduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, and other job aids as applicable.
Perform special duties and other projects as assigned.
Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the company.
Establish and build strong working relations and partnerships with various levels of IT team members, stakeholders, Business Units and Senior Management.

Requirements

6+ years of experience as a Salesforce Business Analyst is required.
6+ years of experience gathering requirements for at least one complete Salesforce project that involved integrations.
6+ year of experience writing business requirements and functional specs.
Ability to decompose complex business and data requirements into specifications for developers and other stakeholders.
3+ years of experience in SDLC - waterfall and agile methodologies.

Skills

Salesforce Cloud Skills
Excellent written and oral communication skills
Self-starter with proven ability to take the initiative to accomplish goals, with minimal oversight and direction.

Location

Toronto, Ontario (CA-ON), Canada (CA)
Remote Canada

Work Type

Remote

Experience Level

6+ years of experience as a Salesforce Business Analyst
6+ years of experience gathering requirements
6+ year of experience writing business requirements and functional specs
3+ years of experience in SDLC

Salary/Compensations

$92,599.00 to $126,324.00

Benefits

Customizable health and dental coverage with telemedicine
Wellness credits
Gym discounts
Income protection through life, disability, and optional insurance plans
Access to a 24/7 Employee Assistance Program
Retirement savings
Remote work allowance for eligible employees
Various discounts and travel insurance

About the Company

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100.
We are committed to accelerating client success and positively impacting society through responsible innovation.
We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.
As a Global Top Employer, we have experts in more than 50 countries.
We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.
NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites.
This ensures we can provide timely and effective support tailored to each client’s needs.
While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements.
For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs.
At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

Equal Opportunity

NTT DATA is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.