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About the Role

The Medical Coordinator / Shift Supervisor is responsible for coordinating medical and health appointments, ensuring individuals receive necessary treatments and care according to regulations and agency mission. This role oversees health follow-up, treatments, referrals, and prescribed protocols, maintaining accurate medical documentation and acting as a liaison between various parties. The position supports individuals with intellectual disabilities and mental health needs in reaching their goals and promotes a safe, therapeutic environment that fosters growth and rehabilitation.

Responsibilities

Supervise and manage the day-to-day operations of a Residential Program.
Ensure staff are assigned to tasks, individual supervision levels, and activities according to operational procedures.
Effectively communicate and support the organization’s mission, vision, and values.
Monitor and ensure daily documentation for individuals’ programming is complete and accurate.
Ensure goals are met in areas including client and family satisfaction, safety, quality, and team member performance.
Conduct compliance reviews of medical and program records.
Develop systems to ensure the health and safety of individuals and identify risks.
Serve as the primary contact for doctor’s offices and medical staff regarding programming and health information.
Oversee the physical plant of the facility, including daily walk-throughs and maintenance.
Ensure program vehicles are maintained and staff follow driving procedures.
Conduct morning, meal, and medication observations to ensure adequate supervision and adherence to safeguards.
Implement residential schedules and procedures to ensure safety and organization.
Observe programming and mealtimes to ensure individuals' safeguards are followed.
Direct staff in planning and coordinating services to teach life skills and increase independence.
Attend and participate in required meetings, staff development, and training programs.
Collaborate with the IDT team to ensure continuity of care and follow up on recommendations.
Work with clinical teams to ensure residential services incorporate adequate health and medical procedures.
Meet with the Registered Nurse weekly to review follow-ups, medication stock, and supplies.
Accompany individuals on medical appointments and advocate for quality healthcare.
Ensure individuals are appropriately dressed and groomed and safeguards are implemented.
Ensure all individual medications are administered as prescribed and records are accurately documented.
Ensure lunches and snacks are appropriate to individual diets and meal plans.
Uphold Direct Care Responsibilities when working with individuals or providing staff coverage.
Ensure individual body weights are taken weekly and data is maintained.
Ensure all required medical appointments are scheduled and occur as ordered.
Maintain all Consultation Visit Summaries.
Maintain organized and well-kept medical records and medication administration records.
Accompany individuals on medical appointments as necessary and address team recommendations.
Ensure all medications are ordered timely and as ordered by the physician.
Communicate with staff and management to ensure physician orders are carried out.
Attend medical appointments with individuals to relay information and advocate for them.
Maintain effective communication with physicians, doctors’ offices, and pharmacists.
Ensure Medication Administration Record follows OPWDD and agency compliance.
Monitor Medication Administration Stations to ensure proper medication administration.
Cover duties and leadership roles in the event of a vacant position or leave time.
Work on all other projects as assigned by supervisor(s).

Requirements

Ability to interact with individuals and staff professionally and ethically.
Ability to understand and implement service plans.
Ability to complete all required documentation clearly, legibly, and in a timely manner.
Passion for and desire to work with people with intellectual disabilities and other physical or mental disabilities.
Knowledge of basic human physical and psychological needs.
Knowledge of simple health and safety precautions.
Knowledge of simple nursing care, first-aid, behavior management, personal and environmental hygiene.
Ability to write progress and behavior reports using a professional, objective style and voice.
Ability to act as a liaison between program planning teams.
Ability to use computers and other electronic equipment.
Ability to interact with individuals, community members, and other treatment team members.
Ability to read and comprehend technical training manuals.
Ability to follow written and oral instructions.
Ability to learn basic operation and maintenance of adaptive equipment.
Ability to be supportive and patient.
Ability to be a team player.
Ability to observe, record, and report participant’s behavior, attitude, and physical condition.
Ability to promote self-advocacy for individuals during medical assessments.
Ability to work extended day-to-day hours.
Ability to prioritize conflicting deadlines.
Ability to obtain SCIP, First Aid/CPR certification and Medication Administration Training.
Attention to detail and structured way of approaching tasks.
Must have a valid New York State Driver’s License.

Skills

Medical coordination
Shift supervision
Health appointment scheduling
Follow-up care coordination
Documentation maintenance
Liaison communication
Program oversight
Quality assurance
Staff training and supervision
Compliance monitoring
Risk identification
Corrective action planning
Physical plant maintenance
Vehicle maintenance
Medication administration
Behavioral reporting
Team collaboration
Advocacy

Location

Chauncey - Brooklyn, NY 11207

Work Type

Full Time

Experience Level

Entry
Supervisory

Education Level

Associates Degree in Human Services-related field (or equivalent credits)
High School Diploma/GED
Bachelor’s Degree in Human Services-related field (Preferred)

Salary/Compensations

$20.00 - $20.00 Hourly

About the Company

Operates a Residential Support Program.
Serves individuals with an intellectual disability/mental health.