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About the Role

This position works on behalf of the Haven Toronto Program in an interagency, multi-disciplinary Crisis Outreach Service for Seniors with mental health and addiction issues. The service ensures a continuum of care for seniors with mental health and substance use issues through a partnership between multiple community organizations. The Crisis Worker provides crisis supports, home visits, client assessments, service plan development, short-term intensive case management, supportive counseling, service navigation, and eviction prevention.

Responsibilities

• Providing crisis supports
• Visiting clients in their homes or other community locations with a partner
• Assessing client needs
• Developing and implementing service plans
• Providing short-term intensive case management to a caseload of seniors living with cognitive, mental health, and substance use issues
• Ongoing assessment
• Supportive counseling
• Service navigation
• Eviction prevention
• Other supports as required

Requirements

• Demonstrated experience working with vulnerable seniors
• Knowledge of issues related to addiction, concurrent disorder, mental health, and other health issues
• Knowledge and understanding of community housing, addiction and mental health services
• Knowledge of the spectrum of approaches to substance use, with a focus on harm reduction
• Demonstrated experience with eviction prevention/rehousing
• Proven experience in providing crisis intervention, case management, and other social supports
• Strong Assessment Skills
• Proficiency in the use of Client Management Systems, as well as general computer proficiency
• Extensive knowledge and skills in building rapport, assessment, supportive counseling, case management and brief-intervention
• Knowledge of the social determinants of health
• Knowledge, understanding and sensitivity to the complexity of issues arising for individuals who have experienced homelessness, addictions, poverty and/or mental illness
• Ability to work collaboratively within and across interdisciplinary teams and community partners
• Ability to work with clients presenting with a wide range of addiction and mental health issues
• Demonstrated flexibility, sound judgment, initiative and creativity
• Experience working within an anti-oppression and trauma informed framework
• Excellent interpersonal and communication skills
• Experience in addiction or mental health counselling an asset
• Additional training in screening, assessment and treatment related to addictions an asset
• Ability to work flexible hours including weekends and statutory holidays required
• Ability to work in a language in addition to English is a definite asset

Skills

• Crisis intervention
• Case management
• Social supports
• Assessment
• Supportive counseling
• Brief-intervention
• Client Management Systems proficiency
• Computer proficiency
• Building rapport
• Interpersonal skills
• Communication skills

Work Type

• Flexible hours including weekends and statutory holidays

Education Level

• University degree OR equivalent education and related work experience required

About the Company

• This service is offered through a partnership between Woodgreen, Haven Toronto/St. Michael’s Homes, South Riverdale Community Health Centre, Reconnect Community Health Services and LOFT Community Services.