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About the Role

Responsible for all aspects of Management for Residential Aide staff within the Program, ensuring quality services are provided effectively and in accordance with guidelines established by CHI, OTDA, and other funding sources.

Responsibilities

• Supervise the overall running of the site as directed by the Program Director.
• Responsible for the supervision and support for all Residential Aide staff.
• Oversee Residential Aide staffing for weekends, overnights and as needed.
• Conduct Fire Drills as scheduled and ensure fire safety procedures are followed.
• Supervise and assist with client meals according to site-specific policies.
• Ensure employees are following OTDA and DHS food safety guidelines.
• Provide limited crisis intervention and de-escalation to residents until professional staff can intervene.
• Contact supervisor and/or proper authorities as needed.
• Prevent loss of income to CHI due to vacancy loss, lost shelter payments, property damage, etc.
• Ensure the program provides quality services and is compliant with program requirements.
• Enforce CHI, site, and DSS policies, regulations, and rules with residents.
• Review video cameras and monitor the area consistently.
• Adhere to proper use of company resources.
• Maintain appropriateness and act as a model for other employees.
• Provide on-site training and feedback to staff and management.
• Inform the Building Superintendent of the work site’s physical condition.
• Act as a liaison with agencies responsible for referring eligible clients.
• Submit all internal and external reports in a timely and accurate manner.
• Maintain logs, office, and site in an orderly fashion.
• Assist the management team in communication.
• Serve as an on-call supervisor.

Requirements

• High School Diploma or GED required.
• 3+ years of verified experience working in homeless services can override the education requirement.
• All applicants must have 2+ years’ experience providing management services in social services or in other related fields.
• Proficiency in English required.
• First Aid/CPR Certification and Food Handler’s Certificate (have upon hire or within 60 days of hire).
• F-80 Fire Safety Coordinator certification, required (or ability to obtain F80 certification within 60 days of hire).
• Basic competency in MS Windows, MS Office, and on the Internet.
• Ability to tour properties, walk distances, climb stairs, etc.
• Ability to prioritize, make appropriate decisions and judgment calls.
• Ability to work independently or as part of a team.
• Highly organized.
• Assume responsibility.
• Work well under pressure.
• Meet deadlines.
• Multitask.
• Be flexible.
• Maintain a high level of attention to details.
• Must be even-tempered.
• Have good negotiation skills.
• Ability to meet unexpected deadlines.
• Effective time management skills.

Skills

• Excellent verbal and written communication skills.
• Multi-lingual and Spanish proficiency preferred.

Location

• NYC- Brooklyn- 18 - Brooklyn, NY 11235
• Sheepshead Bay Brooklyn, NY

Work Type

• Full Time

Experience Level

• 2+ years of management experience
• 3+ years of homeless services experience

Education Level

• High School Diploma or GED
• Bachelor’s from an accredited university or related field of study, preferred

Salary/Compensations

• $24.04 - $50,004.00 Hourly

Benefits

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

About the Company

• Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence.
• Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them.
• We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.
• CHI employs a team of hard-working, compassionate people who want to give back to others in their community.

Equal Opportunity

• Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws.
• This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.