Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Hotel Zeppelin is seeking a full-time Front Desk Agent to join our team in serving guests with creativity and passion. We are looking for independent thinkers who harness their entrepreneurial spirit to break preconceived notions and forge their own path. Sage Hospitality Group empowers employees to make positive impacts and invests in personal and professional growth.

Responsibilities

• Respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
• Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Greet and complete check-in procedures for arriving guests using manual and computerized methods.
• Facilitate guest departure (check-out) by following established manual and computer procedures.
• Calculate and post monies, receipts, guest accounts, and credit using proper cash handling methods.
• Answer inquiries and accept reservations in person and by telephone, communicating hotel rates and information.
• Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintain good customer relations by staying informed about in-house and area functions.
• Operate PBX equipment, accept incoming calls, assist outgoing calls, schedule wake-up calls, and page guests.
• Control cash transactions at the front desk and maintain responsibility for personal bank.
• Maintain a friendly, cheerful, and courteous demeanor at all times.

Requirements

• High school graduate level mathematical aptitude.
• Knowledge of standard cash handling procedures.
• Familiarity with computerized cash register systems.
• Past experience in dealing directly with the public.
• General knowledge of basic customer service skills.
• Ability to use tact and understanding when dealing with customer service problems, including stressful situations.
• Highly organized with attention to detail, particularly when performing multiple tasks.
• Employer will consider qualified applicants with criminal histories in a manner consistent with local ordinance.

Skills

• Fluent in oral and written English.
• Customer service skills.
• Cash handling.
• Computerized systems.
• Communication.
• Organization.
• Attention to detail.

Location

• San Francisco

Work Type

• Full-time

Experience Level

• None required

Education Level

• High School diploma or equivalent

Benefits

• Medical, Dental, Vision, Life Insurance, AD&D
• Paid Time Off - Vacation, Paid Sick Leave, Holiday Pay, Community Service
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

About the Company

• Hotel Zeppelin is a vibrant and vivacious hub that celebrates San Francisco’s counterculture, with a cheeky take on hospitality.
• Sage Hospitality Group passionately strives to be the best and create excellence in everything they do.
• Sage Hospitality Group believes in enriching lives one experience at a time.
• Sage Hospitality Group empowers employees to make positive impacts on the communities in which they live and work.
• Sage Hospitality Group builds relationships with guests and value for shareholders through genuine service.
• Sage Hospitality Group creates unforgettable experiences.
• Sage Hospitality Group invests in employee personal and professional growth.

Equal Opportunity

• EOE