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About the Role

LensCrafters is seeking an EyeCare Advisor to create exceptional value in the lives of customers by delivering the LensCrafters Experience. This role ensures patients receive the highest quality Optometric care and helps achieve store key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience. The role seamlessly links doctor and retail functions.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Reviews prescriptions and/or patient information carefully, identifying special needs and consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
• Demonstrates good product knowledge and accurately describes the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budget.
• Performs all pre-examination testing with accuracy and attention to detail, explaining all measurements and answering patient questions.
• Provides coaching and guidance to patients on the care and handling of contact lenses.
• Responsible for the maintenance and disinfection of contact lens inventory.
• Provides clinical support to the Optometrist as needed.

Requirements

• High School graduate or equivalent
• Strong customer service skills (internal and external)
• Knowledge of current fashion trends
• Strong communicator and listener
• Problem solving ability
• Familiarity with cash register, computers and calculators
• Organization skills
• Sales skills
• Strong basic math skills
• Knowledge of office and store merchandise
• Previous experience in customer service, retail and/or optical
• Strong interpersonal skills

Skills

• Customer service
• Communication
• Listening
• Problem solving
• Cash register operation
• Computer operation
• Calculator operation
• Organization
• Sales
• Basic math
• Product knowledge
• Interpersonal skills

Location

• Store # 000723

Work Type

• Casual Part-Time

Education Level

• High School graduate or equivalent

Benefits

• Competitive bonus and/or commission plan
• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts

About the Company

• LensCrafters is a place for visionaries, pairing state-of-the-art technology with a personal approach to eye care.
• LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products.
• EssilorLuxottica has a global community of over 200,000 dedicated employees.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
• Native Americans in the US receive preference in accordance with Tribal Law.