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About the Role

The Head of ERP Demand is responsible for overseeing and managing the flow of incoming project and business demand related to Legacy SAP and Future S/4 HANA based applications. This role acts as the central coordination point between business users, Value Pools leaders, Business Process Owners, ERP Solution Leads and Architects, ensuring that all demand is captured, assessed, prioritized, and allocated effectively. This role sits at the core of the ERP organization — across both the Legacy SAP Applications (SAP ECC, SAP APO, SAP BW etc) as well as the modern and digital ERP S/4 HANA on RISE suite of applications post implementation (S/4 HANA, SAP IBP, SAP BDC etc). The Head of ERP Demand maintains a transparent and governed demand pipeline, providing leadership with visibility into demand trends, capacity constraints, and impacts. In addition to managing the ERP demand lifecycle, the leader drives continuous improvement in demand management processes, tools, and governance frameworks.

Responsibilities

Lead the intake, assessment, and prioritization of ERP-related project and business demand.
Act as the primary liaison between Value Pool Leads, BPOs, project teams, ERP Solution leads, Partners and Delivery teams.
Drive demand prioritization and organizational alignment decisions including up to at Executive Levels to ensure the delivery of a clear and prioritised ERP Demand pipeline.
Develop and issue SOW’s defining scope, cost, quality, timing, requirements and SOW deliverables.
Ensure demand is clearly articulated, feasible, and aligned with operational capabilities.
Drive completion of incoming project demand to agreed timelines across ERP Applications
Maintain and govern the demand pipeline, ensuring transparency and traceability.
Collaborate with architects, engineers, and operations managers to assess delivery feasibility and dependencies.
Provide regular reporting and insights to ERP leadership on demand trends, risks, and capacity constraints.
Drive continuous improvement in demand management processes, tools, and governance.
Deliver high standards of service quality to projects by monitoring demand delivery performance and working with leadership to continuously improve service delivery.
Ensure all targets, thresholds and KPI's are being met and improved upon.
Develop a base cross functional technical knowledge allowing holistic thinking during daily activities.
Act as the primary liaison between Value Pool Leads, BPOs, project teams, ERP Solution leads, Partners and Delivery teams.
Collaborate with architects, engineers, and operations managers to assess delivery feasibility and dependencies.

Requirements

Experience in delivering SAP / ERP projects
Experience in managing Senior Stakeholders (up to Executive levels)
Managing conflicting priorities across different organizational objectives and leaders
Highly analytical, with the ability to analyze, understand, and translate demand into deliverables.
Exceptional communications skills across global business, technical, and leadership teams.
A broad general knowledge and understanding of SAP based applications across S/4 HANA and Legacy ECC estate.
Experience of providing input into and implementing roadmaps.

Education Level

Degree in Information Technology, Computer Science, or equivalent experience

About the Company

Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories.
What sets us apart is our unique blend of deep human understanding and trusted science.
We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do.
It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Equal Opportunity

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.