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About the Role

Working under minimal supervision, the Senior Analyst, Claims will contribute to Wawanesa's success by leveraging analytical capabilities and insights to understand business objectives, stakeholder needs, and technological advancements to drive the implementation of claims management solutions that ensure an exceptional experience for our members and end-users. The ideal candidate for this role has experience leading projects or initiatives to achieve desired outcomes.

Responsibilities

Develop, implement, and track initiative management plans and schedules.
Collaborate with Claims Managers and Information Security Managers to define and manage scope, risks, and issues throughout the initiative lifecycle.
Evaluate current state baselines to determine organizational and strategic benefits.
Engage regional business teams, manage the quality of the solution provided, and ensure all initiative objectives are met.
Manage the initiative register to improve communication, enable tracking, and ensure transparency.
Lead the analysis and design of system and business requirements as part of application enhancements and initiatives.
Establish and communicate regular progress reports to all stakeholders.
Lead the preparation and delivery of initiative presentations to various operational groups.
Anticipate roadblocks, manage escalations, and balance business needs with technical constraints.
Follow Agile practices and Lean Six Sigma methodologies.
Present system solutions in both technical and operational terms.
Analyze business processes to identify improvement opportunities by eliminating unnecessary work and implementing changes.
Manage third-party vendor and consultant relationships and activities, including those on assigned projects.
Leverage software development tools such as JIRA, Confluence, and Microsoft Teams.
Highlight business impact to facilitate task prioritization.
Coordinate Organizational Change Management support for various initiatives by developing training materials, conducting demonstrations, and training staff as needed.
Collaborate with regional offices to ensure a strong understanding of operational deliverables.

Requirements

At least seven years of experience in P&C insurance or business analysis.
Post-secondary degree or certificate or equivalent experience.
Chartered Insurance Professional (CIP) designation or equivalent in business analysis.
Strong leadership skills and the ability to consistently identify and leverage strategic opportunities to support the initiative team and the business.
Excellent analytical and conceptual thinking skills; ability to analyze information in detail and select and implement the best solutions.
Advanced communication, presentation, and negotiation skills, with the ability to express oneself clearly and concisely using language appropriate to the audience and message.
Advanced planning, organization, and time management skills, with the ability to develop and implement plans by prioritizing and multitasking.
Ability to elevate team morale by encouraging members to be motivated and enthusiastic about initiative activities and outcomes.
Proven ability to work collaboratively within a team environment.
Strong leadership skills to provide support and guidance to team members.
Proficiency in Microsoft Office Suite.
Experience using integrations such as Mitchell, ERAC, Xactware, Progi, HCAI, and AI.
Proven experience in Agile practices, Scrum, Kanban, Lean Six Sigma methodologies, and continuous delivery.
Proven experience in strategic initiatives or enterprise projects.
Bilingualism is an asset.

Skills

Analytical skills
Conceptual thinking
Communication skills
Presentation skills
Negotiation skills
Planning skills
Organization skills
Time management skills
Leadership skills
Collaboration
Microsoft Office Suite
Mitchell
ERAC
Xactware
Progi
HCAI
AI
Agile practices
Scrum
Kanban
Lean Six Sigma methodologies
Continuous delivery

Location

Winnipeg, MB
Wawanesa, MB
Vancouver, BC
Calgary, AB
Edmonton, AB
Lethbridge, AB
Toronto (North York), ON
Kitchener, ON
Ottawa, ON
Montréal, QC
Ville de Québec, QC
Moncton, NB
Dartmouth, NS

Work Type

Hybrid

Experience Level

Senior

Education Level

Post-secondary degree or certificate or equivalent experience
Chartered Insurance Professional (CIP) designation or equivalent in business analysis

Salary/Compensations

$90,000 - $115,000

Benefits

Annual incentive program
Supplemental benefits programs
Generous vacation days
Personal days
Non-premium benefits
Pension plan

About the Company

Founded in 1896, Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurance companies, wholly owned by its members, with over $4.1 billion in annual revenue and $12.5 billion in assets.
Wawanesa, headquartered in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance solutions across Canada, and Western Financial Group, a major national distributor of personal and business insurance.
In March 2026, Wawanesa entered into an agreement to acquire The Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa is proud to serve over 1.8 million members and has more than 3,000 employees across Canada.
The company actively gives back to organizations that strengthen communities, donating over $4 million annually to charities, including over $2 million annually to support those on the front lines helping communities adapt to climate change.
Learn more at wawanesa.com.

Equal Opportunity

At Wawanesa, we are committed to Diversity, Equity, Inclusion, and Belonging (DEIB), and we believe our strength lies in the diversity of our people, resulting in a workforce representative of the entire population.
We encourage all qualified candidates to apply, whether they are racialized persons, women, Indigenous persons, persons with disabilities, members of the 2ELGBTQIA+ community, persons of diverse gender identities, and neurodiverse persons, or anyone who may contribute to further diversification of perspectives and ideas.
We want to ensure our recruitment process is accessible to all candidates. If you require accommodation during the recruitment process, please feel confident sending an email to jobs@wawanesa.com.
All applicants for employment at Wawanesa are subject to the Policy respecting employee personal information.
Please note that as part of this recruitment process, AI tools may be used to screen, assess, or select applications. All final decisions are made after review by recruiters and hiring managers, in accordance with all applicable laws.