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About the Role
Citi's Tech team is redefining global finance by building systems that matter, impacting economies and driving innovation. Join a team where your work influences economies, your ideas drive innovation, and your growth is supported by mentorship, continuous learning, and flexibility with hybrid work opportunities. Help solve real-world challenges and build the future of finance.
Responsibilities
- Own and provide L2 support for mission-critical & Equities Cash trading applications.
- Work closely with development, QA, business support teams, and the Equities business to determine strategy & priorities and ensure team meets business requirements.
- Ensure team delivers on priorities and communicates progress effectively to all stakeholders.
- Provide technical application support, monitoring applications and the technical platform.
- Answer queries via phone, e-mail and other communication mediums.
- Understand application processes and database schema as an expert.
- Perform problem-solving tasks before passing to another team in a pre-agreed format with logs.
- Make key technical recommendations based on system knowledge and process flows when dealing with major issues.
- Follow through to ensure each problem is resolved according to SLA.
- Effectively communicate issues and status updates with business support, regional colleagues, and development teams.
Requirements
- Extensive Equities Application Support experience
- Trade floor support experience
- FIX Protocol Knowledge
- Python and Perl experience
- Linux/Unix Shell Scripting experience
- SQL database experience
- Clear communication Skills
- Passion to grow within prod support space
- Ability to effectively share information with other support team members and other technology teams
- Ability to plan and organize workload
- Ability to communicate appropriately to relevant stakeholders
- Demonstrated analytical skills
- Solid understanding of financial market protocols like FIX
- Practical experience handling order and market data
- Ability to prioritize multiple tasks, set goals, and meet deadlines in a fast-paced environment
- Excellent communication skills with a demonstrable ability to present and grasp complex technical and business concepts
- Background in Markets Cash Trading or Market Making domains
Skills
- FIX Protocol
- Python
- Perl
- Linux/Unix Shell Scripting
- SQL
- Communication
- Analytical Skills
Location
- London
Work Type
- Hybrid
- Full time
Experience Level
- Senior Manager
Education Level
- Bachelor's/University degree or equivalent experience
Salary/Compensations
- Competitive base salary (annually reviewed)
Benefits
- 27 days annual leave (plus bank holidays)
- Discretional annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
About the Company
- Citi's Tech team is redefining global finance by building systems that matter, impacting economies and driving innovation.
- Equities Technology at Citi is undertaking a transformation to build a best-in-class global platform across execution, prime, clearing and cross-product margining.
- We are re-engineering our technology estate to achieve world-leading performance and resiliency, enabling new capabilities in advanced execution, global market connectivity, and modernised post-trade, clearing and margin processes.
- Our ambition is to deliver a seamlessly integrated, highly automated platform that drives outstanding client outcomes and accelerates growth across our global franchise.
- As part of the team, you’ll collaborate closely with high-calibre engineers and deeply engaged business and product partners.
Equal Opportunity
- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
- Accessibility at Citi
- Citi’s EEO Policy Statement
- Know Your Rights poster