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About the Role

The Royal Ontario Museum (ROM) is seeking a Gallery Activation Coordinator to bring ROM's galleries to life through engaging visitor experiences and interactive programming. This role involves overseeing daily operations of gallery learning spaces, planning and delivering hands-on visitor experiences, and fostering welcoming, inclusive, and educational activations for all ages. It combines operational leadership, program development, team supervision, and visitor engagement.

Responsibilities

Oversee the operational needs of gallery learning spaces, including budget monitoring, reporting, customer service, staff scheduling and supervision, and payroll.
Coordinate and contribute to content development and educational initiatives in gallery learning spaces.
Evaluate programs to ensure effectiveness and recommend future improvements.
Collaborate with various departments to maintain the safety and upkeep of galleries and learning spaces.
Work closely with Hands-on Gallery Coordinators to ensure smooth operations and clear communication.

Requirements

Bachelor's degree in Education, Museum Studies, Arts, Sciences, Cultural Studies, or a related discipline, or an equivalent combination of education and experience.
Minimum three (3) years of experience developing and delivering educational or public programming, preferably within a museum, gallery, cultural institution, or similar environment.
Experience designing engaging learning experiences for families, children, and diverse audiences.
Experience supervising staff, volunteers, or facilitators.
Demonstrated project management and budget management experience.
Strong customer service orientation.
Excellent leadership, interpersonal, communication, and conflict resolution skills.
Strong organizational, planning, and problem-solving abilities.
Experience collaborating with multiple stakeholders and cross-functional teams.
Proficiency with Microsoft Office and standard workplace technology.
Understanding of experiential learning, lifelong learning, and diverse learning styles.
Availability to work weekends, evenings, holidays, and other peak operational periods.

Skills

Project management
Budget management
Customer service
Leadership
Interpersonal communication
Conflict resolution
Organizational skills
Planning skills
Problem-solving skills
Collaboration
Microsoft Office proficiency
Experiential learning
Lifelong learning
Diverse learning styles

Location

Toronto, ON

Work Type

Full-time
Contract
On-site

Experience Level

Minimum three (3) years of experience developing and delivering educational or public programming
Experience supervising staff, volunteers, or facilitators

Education Level

Bachelor's degree in Education, Museum Studies, Arts, Sciences, Cultural Studies, or a related discipline, or an equivalent combination of education and experience

Salary/Compensations

$74,303 - $84,917

Benefits

Comprehensive benefits coverage for permanent and full-time contract positions (conditions apply), including paid benefits for individuals and families, a health spending account, and an Employee Assistance Program.
Pension plan with employer-matched Defined Benefit contribution.
Parental leave top-up to 95 percent of salary for 17 weeks.
Free ROM membership for permanent full-time and part-time staff.
Discounts to over 200 attractions through Attractions Ontario.

About the Company

Opened in 1914, the Royal Ontario Museum (ROM) is Canada's most-visited museum, welcoming over 1.3 million visitors annually and ranking among the top 10 cultural institutions in North America.
ROM is dedicated to building and sharing global collections, knowledge, and inspiring learning.
As a globally recognized field research institute, ROM houses over 18 million artworks, cultural objects, and natural history specimens.
ROM is committed to creating a space where art, culture, and nature intersect, connecting people and communities.
ROM seeks passionate and dynamic team members who embody its mission and values to transform and evolve as a foremost 21st-century museum.

Equal Opportunity

ROM embraces diversity in its exhibits, communities, and teams.
Encourages applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify its ideas.
Committed to equitable employment opportunities and a workplace free from discrimination and harassment.
Welcomes and accommodates candidates with disabilities throughout the selection process.