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About the Role

Provides oversight and support for workflow and functions in Patient Access, assuming an expanded role with increased responsibility. Participates in policy and procedure development and process improvement, working closely with leadership to ensure efficient operations and quality in daily activities. May partner with leadership on team selection, orientation, and performance feedback, while ensuring customer needs and operational goals are met.

Responsibilities

Coordinates operational, technical, and clerical support services to improve department processes and workflow.
Plans and organizes workflows, prioritizing customer needs.
May lead a small team and serve as a mentor.
Creates and maintains procedural standards and records.
Develops and maintains educational programs for team members, including new employee orientation.
Utilizes multiple system applications for data collection and management.
Incorporates knowledge of policies, practices, and processes to ensure quality, confidentiality, and safety.
Demonstrates knowledge of departmental processes and procedures, with the ability to acquire new knowledge.
Collaborates on performance improvement activities based on program efficiency and patient experience outcomes.
Identifies opportunities, develops solutions, and leads the team through resolution.
Employs effective and respectful communication, fostering mutual confidence and trust.
Communicates goals, standards, program expectations, and service performance.
Recognizes, addresses, and escalates organizational, operational, or team conflicts.
Performs work in a caring, collaborative, and safe manner, complying with regulatory standards.
Maintains a safe, functional, and organized workspace.
Stewards productive use of resources to achieve assigned commitments and quality standards.
Accountable for continuous role-based self-development and leadership growth.
Supports the professional growth of team members.
Self-monitors and initiates corrections or seeks assistance when needed.
Maintains working knowledge of applicable laws, regulations, and compliance programs.
Works cross-functionally to assist management in operations and staffing of Patient Access areas.
Coordinates and prioritizes patient flow to ensure smooth workload distribution.
Assists in the development of policies and procedures for patient information, registration, financial screening, and patient placement.
Leads and coordinates the onsite orientation of new colleagues.
Participates in the ongoing education of colleagues.
Makes recommendations to management regarding performance evaluations.

Requirements

High school graduate or equivalent / GED
Minimum of three (3) years' experience with competency in patient access, pre-service, and/or registration experience.
Ability to obtain a national certification in HFMA CRCR and/or NAHAM CHAA within one (1) year of hire.

Skills

Leadership Experience
Knowledge of federal or state government agencies (Medicare, Medicaid, VA, Charity Care)
Patient management
Healthcare accounts receivable within the revenue cycle

Work Type

Full time
Evening Shift

Experience Level

Senior

Education Level

High school graduate or equivalent / GED

Salary/Compensations

$21.20-$31.80 per hour

About the Company

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.