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About the Role

This strategic leadership role within Operations Process Engineering leads a team of process owners and subject matter experts in the creation, design, and management of end-to-end processes and procedures. The role supports Accounting Services (AS), Finance Application Services (FAS), and Cost Allocation Services (CAS) by driving continuous improvement, reducing risk, and enhancing efficiency. It involves leading transformational change, partnering with stakeholders to reshape processes, and embedding innovation, risk discipline, and digital-first thinking. Success is measured by delivering measurable improvements in efficiency, risk mitigation, digitization, and employee satisfaction.

Responsibilities

Lead a high-performing team of process subject matter experts, fostering a culture of continuous learning, accountability, and operational excellence.
Define, document, and maintain end-to-end processes across AS, FAS and CAS, establishing clear scope, objectives, and key performance indicators (KPIs).
Continuously identify and prioritize transformation opportunities leveraging artificial intelligence, robotic process automation (RPA), and digital enablers.
Conduct cross-functional analysis with Operations and Lines of Business groups to build compelling business cases for transformation initiatives.
Serve as primary escalation partner and strategic advisor to Lines of Business, providing operational insights, issue management, and solutions.
Ensure robust risk identification, evaluation, and mitigation through effective control design, continuous monitoring, and disciplined escalation protocols.
Champion process improvement initiatives that increase productivity year-over-year while maintaining regulatory compliance and control effectiveness.
Drive employee engagement and retention through succession planning, development planning, and targeted action plans.

Requirements

Strategic Vision & Transformation Leadership: Ability to envision future-state possibilities and lead organizational change with progressive thinking.
Process Excellence & Analytical Rigor: Deep expertise in process mapping, control design, and performance management; data-driven decision-making.
Collaboration & Cross-Functional Influence: Ability to build trusted partnerships across silos and influence stakeholders without direct authority.
Risk Acumen & Control Discipline: Embed risk management into decisions, ensuring transformations are compliant and controlled.
People Leadership & Talent Development: Lead, develop, and inspire high-performing teams through coaching, clear accountability, and recognition.
Technical Fluency & AI/Automation Mindset: Understand technical applications, systems architecture, and emerging technologies.
Bachelor’s degree in a business-related field (Accounting, Finance, Business Administration, or equivalent).
5+ years of progressive operations or process management experience, with at least 3 years in a leadership capacity.
Demonstrated expertise in process optimization, redesign, and transformation program delivery.
Proven knowledge of business functions including Accounts Payable/Receivable, Fixed Assets, Journal Postings, and Payment Functions.
Experience leading and developing teams of 3 or more direct reports.
Strong understanding of regulatory and control frameworks applicable to banking operations.
Strong oral and written communication skills.
Strong collaboration and stakeholder management skills.
Proficiency with process mapping tools and business intelligence/analytics platforms.
Sense of urgency with ability to handle multiple demands.

Skills

Adaptability
Decision Making
Delegating Tasks
Interpersonal Relationship Management
Leadership
Operational Efficiency
Process Improvements
Time Management
Artificial Intelligence
Robotic Process Automation (RPA)
Digital Enablers
Process Mapping
Control Design
Performance Management
Data-Driven Decision-Making
Stakeholder Management
Risk Management
Talent Development
Systems Architecture
Business Intelligence
Analytics Platforms

Location

180 WELLINGTON ST W:TORONTO
Toronto
Canada

Work Type

Full time

Experience Level

Senior Manager
5+ years of progressive operations or process management experience
3 years in a leadership capacity

Education Level

Bachelor’s degree in business-related field (Accounting, Finance, Business Administration, or equivalent)
MBA or advanced certification in Operations Management, Six Sigma, or Lean (Nice-to-Have)
SOX Controls knowledge

Benefits

A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation aligned to your role and experience

About the Company

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Equal Opportunity

We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.