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About the Role
Lead a high-performing team to transform a premier San Francisco office building into a dynamic workplace hub. Oversee the launch and evolution of premier amenity spaces, blending programming, operations, and strategic partnerships into a cohesive, hospitality-driven ecosystem. Cultivate a vibrant community that delivers measurable value to tenants, ownership, and Playbook.
Responsibilities
- Drive the operational activation of the site from the ground up, successfully launching a brand-new, world-class amenity program.
- Navigate ambiguity with high autonomy, building standard operating procedures (SOPs), and strategically hiring, onboarding, and scaling the team.
- Lead and manage the on-site team while establishing clear operating standards and accountability.
- Build a high-performing, hospitality-driven operating model that delivers a cohesive and consistent building experience.
- Act as the cross-functional leader responsible for integrating F&B operators, key partners, and retail tenants into the amenity program.
- Align sales, operations, marketing, and tenant programming to deliver a unified, well-executed experience.
- Own and execute the building’s asset and experience strategy, leveraging amenities, programming, and services to drive leasing velocity, tenant retention, and measurable return on investment.
- Lead the tenant onboarding experience to ensure full integration across all spaces and services.
- Build trusted, long-term relationships with ownership, property management, leasing, and tenants.
- Proactively gather feedback, translate insights into tailored recommendations, and deliver clear reporting that demonstrates impact and value.
- Collaborate closely with ownership to meet financial and asset goals.
- Partner with the Food & Beverage operator to elevate the building's culinary culture.
- Champion initiatives that drive leasing and tenant retention.
- Grow and lead a team of five Playbook professionals across meetings & events, wellness, and marketing.
- Focus on strategic leadership, high-level relationship building, and maintaining a luxury, five-star experience across all building amenities.
Requirements
- 5+ years of management experience in hospitality, workplace experience, amenity operations, event programming, or community-led environments, with exposure to commercial real estate strongly preferred.
- Demonstrated experience leading high-performing teams.
- Experience fully owning and managing budgets, and interpreting financial performance to inform operational and strategic decisions.
- Proven experience creating and presenting operational and financial reporting that summarizes key metrics, trends, and business impact.
- Proficient in corporate communication technology such as Google Suite and Slack.
- Comfortable using new and evolving technology systems for membership management.
- Confidence using marketing tools like Marq, Canva, or templated platforms.
- Experience working cross-functionally with internal teams and external partners to deliver high-touch, well-executed experiences.
- Comfort operating in a fast-paced, evolving environment with a high degree of ownership, autonomy, and accountability.
Skills
- Hospitality
- Workplace experience
- Amenity operations
- Event programming
- Community leadership
- Commercial real estate
- Team leadership
- Budget management
- Financial performance analysis
- Operational reporting
- Financial reporting
- Google Suite
- Slack
- Membership management technology
- Marketing tools (Marq, Canva, templated platforms)
- Cross-functional collaboration
- High-touch experience delivery
- Strategic leadership
- Relationship building
- Hosting
- Ownership
- Entrepreneurial mindset
- Organization
- Prioritization
- Clear communication
- Feedback delivery
- Innovation
- Adaptability
- Problem-solving
Location
- San Francisco, CA
Work Type
- Onsite
- Full-time
Experience Level
- 5+ years of management experience
Salary/Compensations
- $150,000-$160,000k plus $4k annual bonus for top performance
- Eligible to become a shareholder and earn equity with top performance
Benefits
- FREE employee-only medical coverage
- 4% employer 401(k) match
- FREE short-term disability
About the Company
- Playbook's culture is based on a shared respect for our lived values.
- Fit with our values is a critical component of our hiring process.
- Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
- We know the more inclusive we are, the greater our impact will be!