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About the Role

Curate the building's culture by owning the strategy, calendar, and programming for tenant community events. Design experiences that promote connection, productivity, and longevity, strengthening tenant relationships and establishing the property as a premier workplace.

Responsibilities

• Own the vision, strategy, and annual calendar for all tenant community events.
• Design a mix of large-scale and intimate activations for various amenity spaces.
• Directly support leasing initiatives and asset value through targeted programming.
• Design experience-driven broker events and support leasing tours.
• Create bespoke experiences for key tenant groups to drive retention.
• Build trusted, long-term relationships with tenants and use their feedback to shape programming.
• Champion and promote on-site F&B, retail offerings, and preferred local vendors.
• Orchestrate cross-promotional events and partnerships.
• Act as the operational architect for every event, defining clear goals, logistics, and run-of-show frameworks.
• Manage the annual tenant events budget.
• Track performance, attendance metrics, and community feedback to deliver data-driven insights.

Requirements

• 4+ years of experience managing full-cycle event operations, hospitality, or premium guest-facing environments.
• Proven experience owning operational standards, service delivery, and team performance in high-volume or high-touch environments.
• Skilled in driving revenue and efficiency through utilization planning, staffing models, and resource management.
• Effective escalation owner, resolving complex event issues quickly while protecting the guest experience.
• Comfortable partnering cross-functionally with key stakeholders to deliver an exceptional experience.
• Tech-savvy, with experience using booking, scheduling, and collaboration tools.
• Adaptable and confident learning new systems for membership and program management.

Skills

• Human-Centric Intuition
• Blueprint Mindset
• Relational Stewardship
• Balanced "Craft" & Reality
• Organization & Prioritization
• Event Planning
• Budget Management
• Stakeholder Management
• Relationship Building
• Cross-functional Collaboration
• Google Workspace
• Slack
• Event Platforms

Location

• San Francisco, CA

Work Type

• Onsite
• Full-time

Experience Level

• 4+ years of experience

Salary/Compensations

• $105,000-$115,000k plus $4k annual bonus opportunity

Benefits

• FREE employee-only medical coverage
• 4% employer 401(k) match
• FREE short-term disability

About the Company

• Playbook's culture is based on a shared respect for our lived values.
• Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
• We know the inclusive we are, the greater our impact will be!