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About the Role

The Guest Services Agent will use their engaging personality to create a memorable first impression for guests, assist with luggage, and provide information about the hotel and local area. This role involves welcoming guests, assisting with vehicle parking, escorting guests to their rooms, explaining amenities, and ensuring a personalized guest experience.

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Welcome each guest to our hotel
• Open doors for guests arriving by motor vehicle
• Escort and orient guests to the front desk for check-in
• Park and retrieve guest vehicles as requested
• Escort guests and their luggage to their room, explaining amenities and hotel facts
• Collaborate with other attendants to ensure a personalized guest experience
• Open doors for all guests
• Assist lobby attendant in keeping the entrance area clean and organized
• Make a difference with all guests and employees

Requirements

• At least one year in a customer service role with high guest interaction
• A valid driver's license with no major infractions for 6 months
• Ability to solve problems when they arise
• Ability to work in a team environment
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Skills

• Engaging personality
• Excellent verbal communication skills
• Outgoing and engaging personality
• Pleasant and helpful personality
• Strong desire to make an impact on other people
• Ability to work in a fast-paced setting
• Hospitality industry experience is a plus

Location

• New York Downtown

Work Type

• Full-time

Experience Level

• Entry Level

Salary/Compensations

• $23.00 - $23.00

Benefits

• Full benefit plans
• 401k with a company match
• Lucrative bonus programs

About the Company

• Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.
• Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.
• With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
• At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.
• Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.
• Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
• Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality.
• From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
• At the DoubleTree by Hilton New York Downtown we pride ourselves on being the best employer in the area.
• Our Core Values involve personal development, people, and a desire for wanting them to succeed.
• We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest.
• We want a hotel that people want to come to, not through.
• Find out today what a career with Pyramid Hotel Group at the DoubleTree by Hilton New York Downtown can mean for you!

Equal Opportunity

• Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.