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About the Role

The Operations Lead is responsible for applying all cash-desk and stock procedures, ensuring the daily management of the boutique's cash-desk and stock, and leading the stock team on a daily basis.

Responsibilities

• Guarantee the application and reliability of all financial procedures.
• Execute all opening and closing cash-desk procedures.
• Control accuracy before and after payment.
• Execute all payments and ensure follow-up.
• Ensure follow-up of deposits, VAT-off sales, and refunds.
• Execute and provide cash-desk reports.
• Exchange information with the financial back office.
• Control daily balance of the cash-desk.
• Solve all payment problems.
• Manage all financial aspects of omni-channel orders for the boutique.
• Prepare and execute daily banking reconciliation between Harrods and Cartier reports.
• Investigate and solve discrepancies.
• Manage all stock transfers (reception, departure, BTQ-BTQ, BTQ-Corp, BTQ-Corp-Specialist).
• Control the quality of all stock transfers.
• Manage client reservations.
• Manage consignments (daily, event, press, etc.).
• Prepare pieces for display.
• Perform price labelling and price changes.
• Manage all omni-channel orders from a stock management perspective.
• Prepare e-commerce sales on Harrods.com.
• Manage returns and refunds from e-commerce.
• Manage e-commerce clients database.
• Investigate discrepancies related to e-commerce.
• Communicate with relevant Harrods and internal teams (e-commerce, finance, retail ops, etc.).
• Participate in recruitment and supervise onboarding of newcomers.
• Conduct monthly catch-ups with the stock team.
• Participate in MYD and PMPs.
• Responsible for all necessary trainings.
• Support boutique management in creating and maintaining a positive, team spirit, and work-oriented atmosphere in the stock room.
• Create monthly rota.
• Support boutique managers in promoting and maintaining a high level of stock management by all teams.
• Manage the annual count, cycle counts, and spot counts.
• Manage all additional inventories as requested (certificates, stones, etc.).
• Ensure cash desk and stock handling comply with all procedures and rules.
• Apply internal boutique stock procedures.

Requirements

• Participates in recruitment and supervises the onboarding of newcomers.
• Monthly catch ups with the stock team.
• Participates in MYD and PMPs.
• Responsible for all necessary trainings.
• Supports the boutique management in creating and maintaining a positive, team spirit and work oriented atmosphere in the stock room.
• Monthly rota.
• Supports the boutique managers in promoting and maintaining of high level of stock management by all the teams.
• Manages the annual count, cycle counts and spot counts.
• Manages all additional inventories as requested (certificates, stones, etc.).
• Ensures that the cash desk and stock handling is in line with all compliance procedures and rules.
• Application of internal boutique stock procedures.

Skills

• Cash-desk management
• Stock procedures
• Financial procedures
• Payment processing
• Banking reconciliation
• Stock transfers
• Client reservations
• Consignment management
• Price labelling
• Price changes
• Omni-channel order management
• E-commerce sales preparation
• E-commerce returns and refunds
• E-commerce client database management
• Team management
• Recruitment
• Onboarding
• Training
• Inventory management
• Compliance procedures

Location

• Boutique

Work Type

• Full-time

Experience Level

• Operations Lead

About the Company

• The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices.
• Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
• As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together.
• We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.
• We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.
• Quite simply, Cartier is a place like no other. Welcome to our Maison!

Equal Opportunity

• At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
• We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.