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About the Role

As an Ambassador of the Maison, you will be responsible for welcoming clients, managing waiting times, and ensuring they are assisted efficiently. You will also support Sales Associates during sales and participate in daily boutique operations.

Responsibilities

• Uphold the Cartier image by maintaining a professional demeanor.
• Provide an excellent client experience with courtesy and professionalism.
• Welcome and greet clients upon arrival.
• Manage client waiting times and direct them to the appropriate team member.
• Provide information and storytelling about the Maison and boutique.
• Ensure smooth client flow within the boutique.
• Coordinate between Sales Associates and other boutique staff.
• Handle gift wrapping and manage the packaging area.
• Accompany clients to the door upon departure.
• Assist with care service duties without handling payments.
• Ensure the boutique environment is impeccable.
• Adhere to all group, Maison, and boutique policies and procedures.
• Support with stock inventories and price labelling.
• Participate in boutique opening and closing procedures.
• Assist in the implementation of Visual Merchandising guidelines.
• Order boutique facilities and supplies.

Requirements

• Experience in a client service role (luxury industry preferred).
• Excellent communication and interpersonal skills.
• Ability to take initiative and be adaptable.
• Strong team player.
• Fluent in English (additional languages are a plus).

About the Company

• Cartier's story is founded on audacity and passion, embracing a bold, pioneering spirit for over 170 years.
• Our 9000+ colleagues of 105 nationalities are united by an independent spirit and commitment to excellence.
• We strive to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
• We offer exciting opportunities for professional and personal growth in a supportive environment.
• Cartier is a place where singularity thrives together, valuing the uniqueness of our people.

Equal Opportunity

• We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
• We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
• We continue to work towards creating a workforce that represents the diversity of our clients and our communities.