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About the Role

As an Ambassador of the Maison, you will be responsible for welcoming clients, managing waiting times, and ensuring they are assisted efficiently. You will also support Sales Associates during sales and participate in daily boutique operations.

Responsibilities

• Uphold the Cartier image by maintaining a professional demeanor.
• Provide an excellent client experience with courtesy and professionalism.
• Welcome and greet clients upon arrival.
• Manage client waiting times and direct them to the appropriate team member.
• Share information and stories about the Maison and the boutique.
• Ensure smooth client flow within the boutique.
• Coordinate between Sales Associates and other boutique staff.
• Handle gift wrapping and manage the packaging area.
• Accompany clients to the door upon departure.
• Assist with Care Service duties without handling payments.
• Maintain an impeccable boutique environment.
• Adhere to all group, Maison, and boutique policies and procedures.
• Support stock inventories and price labelling.
• Participate in boutique opening and closing procedures.
• Assist with the implementation of Visual Merchandising guidelines.
• Order boutique facilities and supplies.

Requirements

• Experience in a client service role, preferably within the luxury industry.
• Excellent communication and interpersonal skills.
• Ability to take initiative and be adaptable.
• Strong team player.
• Fluent in English; additional languages are a plus.

About the Company

• Cartier is a Maison founded on audacity and passion, embracing a bold, pioneering spirit for over 170 years.
• Our diverse team of over 9000 colleagues from 105 nationalities is united by an independent spirit and commitment to excellence.
• We strive to enrich our heritage by pushing the boundaries of creativity.
• We offer exciting opportunities for professional and personal growth in a supportive environment.
• Cartier is a place where singularity thrives together, valuing the uniqueness of our people and recognizing the richness diversity brings.

Equal Opportunity

• We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
• We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
• We continue to work towards creating a workforce that represents the diversity of our clients and our communities.