Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Director of International Player Development (Property) is responsible for marketing, evaluating, recruiting, and maintaining relationships with assigned house players, as well as developing new business. This role ensures adherence to department and company policies, procedures, internal controls, and government regulations. Performance is measured by financial growth through relationship marketing of high-worth players.

Responsibilities

Ensures the highest level of Customer Service is given to guests at all times.
Sells and promotes property using pertinent and appropriate offers, property amenities, special events and promotions that drive property visits.
Increases player core revenue by personal networking and telemarketing.
Makes management level financial decisions and is responsible for customer profitability.
Clearly understands the 360-degree view of the player, and how specific player attributes and metrics can be strategically leveraged to drive incremental business while maintaining profitability.
Understands how promotional incentives can affect house advantage for both basic strategy players and skilled players alike.
Achieves personal and department goals as determined by management.
Regularly reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions.
Maintains a high profile at outside events, targeting potential high worth guests.
Resolves problems, questions, or concerns from high worth guests.
Works with internal departments to maximize guest satisfaction of high worth guests while meeting property goals.
Works with other marketing departments to ensure proper reinvestment in high worth guests, including comping and gifting to high worth players.
Ensures the safety, security, and confidentiality of high worth players as well as other guests and employees.
May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
Actively seeks new players through networking.
Actively increases the worth of their coded players.
Achieves all assigned CRM, Special Event and Hotel booking goals.
Must have a comprehensive understanding of player ratings systems and complimentary guidelines consistent with normal industry standards.
Must have a proven track record developing new premium players within a high-volume casino resort.
Must have an established player following.
Must have a comprehensive understanding of player tracking systems.
Must be fully conversant with complimentary guidelines consistent normal industry standards.
Must be able to perform each of the essential functions satisfactorily.
Must have proficient computer skills.
Attends all necessary meetings.
Performs other tasks as assigned.

Requirements

Must be at least 18 years old.
Must have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
Five (5) years' experience in a player development capacity in a large-scale gaming operation.
Ability to perform each job responsibility satisfactorily.
Ability to lift or maneuver at least fifteen (15) pounds.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
Ability to respond to common inquiries from other Team Members or guests.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to compute complex mathematical calculations.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills.
Ability to work well under pressure and deadlines.
Must be able to interact with internal and external guests in a professional manner.
Employees must be able to work varying schedules to reflect the business needs of the property.

Skills

Marketing
Player evaluation
Recruiting
Relationship management
New business development
Customer service
Sales
Property promotion
Networking
Telemarketing
Financial decision-making
Customer profitability analysis
Player data analysis
Strategic leveraging of player attributes
Understanding of promotional incentives
Proficient computer skills
English fluency
Mandarin/Cantonese fluency
Korean fluency
Vietnamese fluency

Location

New York City

Work Type

Full-time
Varying schedules

Experience Level

Director level
Five years' experience in player development in a large-scale gaming operation

Education Level

BA/BS in marketing or a related field preferred

About the Company

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.
We are looking to hire an enthusiastic and dedicated team of professionals.

Equal Opportunity

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
We welcome the strength of diversity in our workforce.