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About the Role

The Executive Casino Host is responsible for recognition, building, and maintaining relationships with targeted domestic players. This position oversees the administration of domestic Casino Hosts and ensures adherence to department and company policies, procedures, internal controls, and government regulations. The casino gaming sales force will be measured and evaluated on their contribution to financial growth through relationship marketing of VIP players.

Responsibilities

Greets VIP Casino patrons and guests and assists them with their needs.
Approves and monitors comp issuance based on player performance in accordance with the approved comp matrix.
Monitors international Casino Host performance and continually evaluates comp decisions and job execution.
Attends player events both on and off site, interacts with invited players, and provides superior guest service.
Directly supervises the Casino Host staff, including training, motivation, evaluation, and scheduling.
Achieves personal and department goals as determined by management.
Promotes the different tiers of the Genting Rewards program and encourages players to play up to achieve the next tier level.
Actively seeks new players through networking.
Cultivates good customer relations to entice incremental trips to the casino from existing customers and builds the gaming worth of assigned player base.
Speaks with qualified players in person or by phone to sell promotions and special events.
Assists in resolving any disputes on gaming issues with guests.
May represent the Company, including spokesperson at events or promotions, entertainment, and Company sponsored events both on and off property.
Makes suggestions for Department Standard Operating Procedures and assists in composition, implementation, and monitoring.
Demonstrates consistent regard and dedication to guests, colleagues, and the Company by being engaged, interested, and productive.
Demonstrates an in-depth knowledge of the local, regional, and national marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on customer relations.
Demonstrates the courage, creativity, and initiative to present new ideas and perspectives to create positive results.
Exhibits respectful consideration of viewpoints, situations, and others.
Puts the guest at the forefront of every decision.
Attends all necessary meetings.
Performs other tasks as assigned.

Requirements

Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules, and regulations.
Three (3) years as a Casino Host experience in a high volume or service/hospitality related field with one (1) year in a supervisory capacity.
Experience with direct and indirect contact with customers.
Excellent verbal and written communication skills and friendly outgoing personality required.
Must possess excellent customer service, organizational, and multi-tasking skills.
Strong knowledge of player tracking systems and comping.
Must be able to analyze and understand each ethnic group's Culture and Customs in order to provide accurate presentation and services.
Must have proficient computer skills.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
Ability to respond to common inquiries from other Team Members or guests.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to compute complex mathematical calculations.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills.
Ability to work well under pressure and deadlines.
Must be able to interact with internal and external guests in a professional manner.
Employees must be able to work varying schedules to reflect the business needs of the property.
The position will require a gaming license.

Skills

Communication skills
Customer service skills
Organizational skills
Multi-tasking skills
Player tracking systems
Comping
Computer skills
Decision-making skills
Problem-solving skills

Location

New York City

Work Type

Full-time

Experience Level

3 years as a Casino Host
1 year in a supervisory capacity

Education Level

High school Diploma or equivalent
College degree preferred

Salary/Compensations

$73,550 - $103,000

About the Company

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.
We are looking to hire an enthusiastic and dedicated team of professionals.

Equal Opportunity

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
We welcome the strength of diversity in our workforce.