Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Payments Canada is seeking a Senior Analyst, Industry Relations to support the organization's efforts in building and maintaining strong relationships across the Canadian Payments ecosystem. This role acts as a key liaison, fostering productive connections with members and stakeholders to support industry engagement and relationship building. The Senior Analyst will also contribute to the development and execution of industry engagement initiatives, ensuring members' perspectives are understood and integrated. This is a temporary 8-month position.

Responsibilities

Support the execution and refinement of formal Industry Relations and enterprise engagement models.
Develop and implement industry engagement strategies in partnership with member engagement team members.
Deliver annual account plans for assigned member relationships, identifying priorities and addressing Member issues.
Manage the assignment of Member Accounts to support Industry Relations goals.
Develop awareness of the external payments environment, domestically and internationally.
Identify and track trends affecting Payments Canada’s members and stakeholders.
Provide intel and insights gathered from member interactions to internal partners.
Provide input related to the strategic plan, long-term desired outcomes, and major initiatives.
Continually manage relationships with members and stakeholders at appropriate levels.
Act as the liaison for Industry Relations with assigned internal stakeholders and partners.
Participate in working groups and direct 1:1 engagement to support modernization objectives.
Work with the Industry Relations team to ensure execution of team tasks and deliverables.
Act as the focal point for communicating key messages to assigned relationships.
Maintain and enhance Payments Canada’s image through participation and speaking engagements at industry and Payments Canada-led conferences.
Participate in relevant industry associations and provide timely communications and analysis.
Contribute to change management and implementation of Payments Canada services within the ecosystem.

Requirements

Undergraduate degree in a relevant discipline (e.g., Business Administration, Economics, Commerce, or a related field).
A minimum of five (5) years of experience within the payments and/or financial services sector.
A minimum of two (2) years of progressive experience specifically in client engagement, stakeholder management, or relationship management.
Proven ability to build, manage, and influence high-level relationships with external members and internal cross-functional teams.
Excellent presentation and persuasion skills; able to establish credibility quickly and represent the organization at industry conferences.
Ability to analyze complex market trends and translate them into actionable annual account plans.
Capable of high performance in ambiguous, fast-paced, and rapidly changing situations.
Superior problem-solving skills with a proactive approach to identifying member needs and process improvements.
A strong team player who can collaborate with and mentor junior analysts within the Industry Relations team.
Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office Suite for reporting and analysis.
Eligibility to successfully complete background checks (criminal, credit, identity, employment, and education).

Skills

Relationship management
Stakeholder management
Client engagement
Presentation skills
Persuasion skills
Market trend analysis
Problem-solving
Collaboration
Mentoring
CRM platforms (e.g., Salesforce)
Microsoft Office Suite

Location

Greater Toronto Area (GTA)
Ottawa region
Occasional travel to Montreal, Calgary, and Vancouver

Work Type

Hybrid (remote/office)

Experience Level

Minimum of five (5) years of experience within the payments and/or financial services sector
Minimum of two (2) years of progressive experience specifically in client engagement, stakeholder management, or relationship management

Education Level

Undergraduate degree in Business Administration, Economics, Commerce, or a related field

Salary/Compensations

Target starting rate: $100,300

Benefits

Flexible, hybrid (remote/office) environment
Competitive compensation package
Annual variable bonus
Defined contribution pension plan with employer matching percentage (if eligible)
Comprehensive health and dental benefit coverage
Mental health coverage
Life insurance
Health spending account for you and your dependents (for permanent and temporary employees with contracts 12 months and over)
Minimum four weeks paid vacation
Sick and personal days
December holiday shutdown
Cultural holiday observance days
26 weeks of paid maternity and parental leave top-up (if eligible)
Rewards and recognition program
Access to office gym facilities
Internal and external professional development opportunities
Fun team and organizational events
Monthly all staff forums led by Executive Leadership Team

About the Company

Payments Canada is a public purpose, non-profit organization at the centre of Canada’s payment ecosystem.
Owns and operates payment systems that process hundreds of billions of dollars worth of payment transactions every business day.
Convenes ecosystem participants to discuss diverse interests, ideas, and navigate industry-level challenges.
Adheres to values: Inspire trust, build community, and enable change.
Fosters a culture that promotes authenticity, collaboration, innovation, and development.
Empowers employees to make meaningful contributions impacting the organization and the country.
Develops and nurtures meaningful connections that drive innovation in the ecosystem.

Equal Opportunity

Dedicated to fair, transparent, and inclusive hiring.
An equal opportunity employer and values diversity.
Recruitment process uses automated tools (not generative AI) to objectively screen and evaluate applications.
Human decision-making by trained recruitment professionals and hiring managers.
Committed to making everyone feel they can be themselves and thrive at work.
Building on a foundation of respect and appreciation for diversity.
Committed to creating an inclusive and equitable culture where differences are valued.
Committed to employment equity and actively encourages applications from women, Aboriginal people, persons with disabilities, and visible minorities.
Provides special accommodation if required for interviews.
Preference given to Canadian citizens and permanent residents.