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About the Role

The Retail Operations Coordinator ensures operational excellence within the store, supporting retail management and the sales team. This role works closely with the General Manager to execute standard operating procedures, requiring a problem-solving, detail-oriented, and process-driven individual.

Responsibilities

• Audit all sales and payment transactions within the retail location.
• Receive weekly merchandise transfer trucks.
• Conduct and reconcile weekly inventory; complete inventory cycle counts on the showroom floor.
• Review missed punches and overtime hours for showroom team members.
• Assist with maintaining the schedule for showroom team members.
• Partner with the GM weekly to support the needs of the sales team.
• Conduct training(s) on current systems and processes for all team members.
• Facilitate building maintenance, technician, and IT needs.
• Partner with the Customer Service Center on resolving customer service concerns.
• Review guest accounts for payment breakdowns and service resolutions.
• Reconcile showroom funds monthly.
• Assist the merchandise and design team by generating tags and resolving inventory and SKU discrepancies.
• Generate routine reports outlined by the GM or Corporate Operations.
• Serve as a liaison between Corporate Support Departments and the retail location.
• Update and assign walkie-talkies.
• Oversee office and cleaning supply list.
• Encompass the Company’s Vision, Mission and Values daily.

Requirements

• Full availability to work a full-time retail schedule including Saturdays.
• Ability to define problems, collect data, establish facts, and draw valid, actionable conclusions.
• Ability to interpret and follow a variety of instructions given in many forms.
• Working knowledge of Microsoft Office, STORIS, and point of sales programs.
• Strong attention to detail and excellent organizational and time management skills.
• Strong verbal and written communication skills; knowledge of proper spelling and grammar.
• Ability to communicate effectively both verbally and in writing with co-workers, colleagues, and external contacts.
• Ability to be highly productive in an autonomous environment with the ability to ask for guidance when needed.
• Strong interpersonal skills and strong sense of ethics.
• Prior retail operational experience preferred, but not required.

Skills

• Microsoft Office
• STORIS
• Point of sales programs
• Attention to detail
• Organizational skills
• Time management skills
• Verbal communication skills
• Written communication skills
• Interpersonal skills

Location

• Camillus, NY

Work Type

• Full-time

Experience Level

• Retail operational experience preferred

Education Level

• High School Diploma or GED

Salary/Compensations

• $17.00/hour plus

Benefits

• Competitive Weekly Pay
• Monthly Bonus Opportunity
• Desirable Retail Schedule
• Paid Time Off
• 3 Paid Holidays
• 2 Personal Days
• Health Insurance
• Generous employee discount
• Short-term disability
• Long-term disability
• 401K Retirement Plan
• Long-Term Career Opportunities
• Prize perks
• Team environment
• Supportive management
• Lunch perks

About the Company

• We’re more than just a store—we’re a community. Our mission is to provide exceptional customer service and high-quality home products while fostering a workplace where employees thrive.