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About the Role

As a Call Center Specialist I, you will build lasting member relationships, troubleshoot and resolve member questions, perform financial transactions, and educate members on products and services that best meet their financial needs.

Responsibilities

• Maintain appropriate knowledge of core systems and CCU’s products and services
• Answer incoming calls and member questions in a prompt and professional manner
• Present and explain beneficial products to members and assist in meeting their vast financial needs
• Open new memberships, accounts, and services
• Assist members with requests for account research needs
• Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures
• Proactively educate members on the ease of doing business with CCU through our many electronic service channels
• Assume responsibility for other projects or duties as required or assigned

Requirements

• Strong customer service and interpersonal skills with the ability to connect well with members via the telephone
• Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment
• Exceptional verbal and written communication skills
• Exceptional attention to detail
• Strong problem-solving skills
• Confidence in promoting appropriate products and services
• Technical aptitude with experience using mobile banking and other apps or financial services
• Ability to read and comprehend moderate to advanced instructions and correspondence
• Ability to write moderate to advanced correspondence within professional etiquette standards
• Ability to effectively present information in one-on-one and group situations
• Ability to work in a repetitive motion for a lengthy period of time
• Ability to work within a fast-paced call center environment
• Regular use of computer required
• Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range

Skills

• Customer service
• Interpersonal skills
• Telephone communication
• Verbal communication
• Written communication
• Attention to detail
• Problem-solving
• Promoting products and services
• Mobile banking
• Financial services apps

Location

• Corning, NY

Work Type

• In-person
• Full-time

Experience Level

• Prior call center or customer service experience preferred but not required

Education Level

• Bachelor’s degree or other form of secondary education preferred
• High school diploma or GED required

Salary/Compensations

• $21.00 - $25.50 per hour
• Annual bonus plan

Benefits

• Exceptional benefits package

About the Company

• Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide.
• Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.
• We exist solely to serve our members.
• We're committed to helping our members prosper by being a trusted advisor for financial services.
• We are also committed to fostering a strong service culture within the organization.
• Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team.
• If you share our passion for serving others, then CCU is the place for you to build a rewarding career.
• In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package.
• With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.

Equal Opportunity

• Corning Credit Union is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.