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About the Role
Under supervision, the Communications Dispatcher I performs a variety of specialized duties in connection with communications dispatch functions.
Responsibilities
- Operates communications equipment and information transmitting devices such as multi-line telephones, two-way radio, and pager systems to receive information, request reports, and handle emergency calls.
- Verifies and evaluates received messages to ensure accuracy and determines necessary actions and appropriate staff or agency notification.
- Dispatches mobile units and equipment to specific work locations, including those requiring traffic control, citing, and towing services.
- Records essential information from radio and telephone transmissions by entering and retrieving data from computer systems, time-stamping, and logging messages for record keeping.
- Maintains continuous records of assigned unit status and logs all transmitted and received messages.
- Assists in coordinating communications emergency procedures with staff from various City departments and other communications dispatchers during emergencies.
- Transmits alarm information to the supervisor on duty when assistance is needed.
- Notifies the Police department daily of streets scheduled for no-parking zones.
- Prepares records and performs other clerical duties related to dispatch procedures.
- May monitor surveillance equipment and intrusion alarms from on-site buildings.
- Performs other related duties as assigned to ensure efficient and effective functioning of the work unit.
Requirements
- Current Category 16, 17, or 18 Exempt Employee in Class 1704 who has worked at least 2,080 hours in class 1704.
- One year of verifiable experience operating a two-way radio communications base station, receiving, recording, and transmitting messages.
- Combined total of one year of verifiable experience operating a multi-line telephone and a two-way radio communications base system, with at least six months operating a two-way radio base station.
Skills
- Operating multi-line telephones
- Operating two-way radio systems
- Operating pager systems
- Receiving messages
- Recording messages
- Transmitting messages
- Verifying information
- Evaluating information
- Dispatching mobile units
- Reading maps
- Giving directions
- Entering data into computer systems
- Retrieving data from computer systems
- Time stamping messages
- Logging messages
- Maintaining records
- Coordinating communications
- Monitoring surveillance equipment
Location
- Citywide
Work Type
- Permanent Civil Service
- Full-time
Experience Level
- At least 2,080 hours in class 1704
- One year of verifiable experience operating a two-way radio communications base station
- Combined total of one year of verifiable experience operating a multi-line telephone and a two-way radio communications base system
Salary/Compensations
- $69,523-$84,154 annually
Benefits
- Employee Benefits Overview
About the Company
- San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change.
- Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.
Equal Opportunity
- The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
- Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.